The wireless world of connectivity we live in has risks, and the greatest risk has to be infection of technology. Technology viruses like trojans and man-in-the-middle look mild today, when you see the tsunami of malware that’s out there. Just a year ago, I was saying that banks should offer advice to consumer about security and…
We seemingly spend all of our time bashing banks these days, me included. They’re either slow, unresponsive and ignorant of change, or they’re greedy, arrogant and screwing the economy. You can’t win. That’s why my new book was going to be called: “don’t tell my mum I work for a bank … she thinks I’m…
We seemingly spend all of our time bashing banks these days, me included. They’re either slow, unresponsive and ignorant of change, or they’re greedy, arrogant and screwing the economy. You can’t win. That’s why my new book was going to be called: “don’t tell my mum I work for a bank … she thinks I’m…
Apologies but it’s that time of year where my nerve endings jangle with tension as I get into another crappy debate about multichannel strategies. “We’ve got our contact centre, then there’s our internet banking division and now we have to integrate these mobile thingymyjigs. These channels are never-ending, wail, wail, sniff, sniff.” Don’t you guys…
I’m at a payments conference today – and so will finish off the TEDx Wall Street story tomorrow – but wanted to post a quick update for those who are looking at mobile versus proximity payments. Here are two stories. The first is about the London Olympics, which will be the first ‘cashless Olympics’ according…
I’m at a payments conference today – and so will finish off the TEDx Wall Street story tomorrow – but wanted to post a quick update for those who are looking at mobile versus proximity payments. Here are two stories. The first is about the London Olympics, which will be the first ‘cashless Olympics’ according…
I said that I had been chairing a conference on payments last week. The conference is the International Payments Summit, one of my annual favourites. It now has quite a wide ranging remit, from SEPA and European payments through all things electronic to mobile. With more time, I would write up every session, as there…
