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Tencent WeChat and WeChat Pay

I’ve written a lot about Ant and Alibaba, but not so much Tencent, even though QQ social networking in China was a hot, hot topic a few years ago.  It was the first social platform to launch its own currency and, with 300 million users, was quite interesting.  Things have moved at a pace and…

Africa is leap-frogging the financial world with mobile

Expanding on yesterday’s discussion of how MNOs are sweeping up business for the underbanked and unbanked, Igor Pesin of Life.SREDA posted a lovely update giving even more detail.  Here is how he saw things … Fintech in Rwanda: the place where Telcos are surpassing Banks in the financial sector Telcos dominate in the financial sector…

MNOs sweep up Africa at the banks’ expense

During the discussions at Dot Finance Africa, there was a very interesting dialogue about the mobile network operators (MNOs), with panels featuring Airtel and M-PESA.  It was interesting to hear them talking directly about how they focus upon the customer experience and their singular objective of convenience.  Both MNOs talked about customer convenience.  The convenience…

We need some education (but no thought control)

I often think we need a reality check when it comes to digital finance.  Many of the pundit analysts and influencers out there believe no one needs a branch visit and that everything can be done remotely on devices.  I don’t.  I’ve mentioned this many times and, psychologically, customers need the reassurance that they can…

Digital is in our DNA

When you have your basic needs covered – food and shelter – what do you need then?  According to Maslow’s hierarchy of needs, it’s our psychological needs – love, belonging, self-esteem. This is exactly where digital plays into our hearts.  Our love and belonging is in Facebook and Baidu, which is why these are so…

A disruptive innovation appears

I was listening to a financier talking about FinTech the other day, and claiming that they are all sustaining innovations and not disruptive.  They were referring to Clayton Christensen’s innovator’s dilemma discussions, where Professor Christensen points to different markets that were destroyed by disruptors.  Those markets include the American car industry, destroyed by cheaper Japanese…

Western Union: is the future bright or dark?

I recently was hauled up over saying that Western Union (WU) was being disrupted by FinTech.  The words that a reader took issue with are: The high fees of Western Union and other remittance providers were fairly punishing … until FinTech came along Western Union is being disrupted, to an extent, but this person was…

When will banks stop seeing financial inclusion as charity?

I was asked this question at a recent conference and yes, banks do believe that the mass poor are just that: poor.  How do you make a profit out of the poor?  Well, truth be told, the poorest are the most profitable.  They’re the ones who need loans and go overdrawn, and therefore pay all…

Most thinking about poverty is wrong

There are basic human needs: food, drink, sleep … wifi.  Once those are covered, everything else is supplemental.  It’s not needed.  It’s just stuff you want.  If you can eat, drink and sleep comfortably, what else is there? I only ask this question because I was thinking about what we value, and realised that we…

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Chris Skinner
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