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Numbers

Looking for a live Unicorn

I was chatting about Unicorns yesterday.  I won’t say which one we talked about, but one specific firm was being picked on as unsustainable and incorrectly valued.  I was particularly surprised to hear that their cost of customer acquisition is estimated to be $400 per customer.  For a start-up firm …

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Banks are not technology companies (yet)

I’ve been illustrating my frustration with incumbent banks for some time, saying that they lack technology leadership.  Almost a third of my new book talks about the biggest challenge for banks to respond to Fintech, Big Data, Cloud, Blockchain and all those other issues is to have leadership.  Digital transformation …

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You must pay in cash

When you talk non-stop about digital, it sometimes gives you a reality check when you actually live life in a physical world.  The frustrations of crashed systems, products that don’t work, call centre operators who aren’t co-operative and check-in staff who can’t check-in.  Equally, there are the moments of pure …

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Banking and Payment Statistics

Cash

I received three links yesterday that were really useful. The first is from my friends at the Financial Brand who, every year, offer a free PowerPoint of useful stats and facts related to bank marketing.  There are over 200 stats and graphs in this year's PowerPoint (7.5MB), which has just …

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Hanging on the telephone (and trusting my bank)

Phone os

Monitise produced a report six months ago on mobile usage, and have produced an update this week with some interesting numbers.  For example: 1,124 people use Facebook mobile every month (1,008 million six months ago [sma])  456 million people only use Facebook mobile (341 million sma) 85 billion apps have been downloaded …

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The Top 1000 Banks in the World 2014

Banker Top 1000

Each year, The Banker magazine (to which I contribute a monthly column) publishes their list of the Top 1000 banks.  It’s a great research resource that I’ve been tracking since 1994, when half the banks in the top 10 were Japanese.  Now, half of them are Chinese.  Ten years ago, they were …

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Britain: leading the way in digital banking

wwbn-animation-newtimings

As the author of a book called Digital Bank, a headline that reads Brits embrace digital banking cannot be ignored. Sure enough, it’s the publication of the British Banker’s Association’s report The Way We Bank Now, the second report analysing the move to phone and online banking by the great …

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