Opinion

Mark Carney stood up at COP26, alongside Larry Fink (CEO of BlackRock) and Jane Fraser (CEO of Citigroup). Together they announced that the financial industry has pledged $130 trillion of assets to solve climate challenges. Woo-hoo! Thanks. Trouble is that it’s a lie. Larry Fink and Jane Fraser run two companies leading the end of…

I often contact companies due to issues with their services. When I contact them, it inevitably means that something in their digital services has broken. It is then an opportunity to delight and provide a customer experience that exceeds exceptions. However, it normally means anger and annoyance as you wait on the phone for an…

The discussions of today’s COP26 interested me, as it’s all about the money. Today is the day that all of the world’s finance ministers meet to discuss their dedication to climate change. They had this before – in Paris six years ago they promised $100 billion to be given to poorer nations to focus upon…

Four years ago, I was using this slide in my presentations. As I blogged at the time: “Those who recognise that banks are doing 1000 things average, will naturally come together to do 1000 things brilliantly.” The idea was that FinTech start-ups would start to align with each other to create global platforms. The first…

I just stumbled across a great article about ethical banking. We can call it socially useful banking or green banking or whatever, but it’s all about a bank’s role in society and the scheme of things. Are banks doing the right or wong things? My gut feeling is that banks have been doing the wrong…

I’ve been watching the headlines related to Joe Biden’s pick for the head of the Office of the Comptroller of the Currency (OCC). OCC is an interesting department, as it can issue national bank charters for US banks, and often runs into trouble. By way of example, under the previous Administration, the OCC tried to…

My mate Dave Birch wrote a Forbes piece the other day titled Unbank the Banked. I thought it was going to be a story about how banks are ejecting thousands of customers due to poor onboarding. Instead Dave wrote about the unbanked don’t necessarily need banks. It’s a good piece, but there is also the…

The financial marketplace is becoming incredibly diverse and niche. Instead of universal banks, we now have plug-and-play code. Some would call it an object-oriented market structure. The basics are that no one dominates this structure. Instead, there are boutique players at every level of the stratosphere. The universal provider is the one with the banking…

For many years I’ve enjoyed talking about the origins of banking with the Medici’s in the Renaissance era. Amazingly, one bank has survived since then and I use them to talk about the oldest bank in the world. Do you know which bank that is?         Monte dei Paschi di Siena (MPS)…

I’ve watched Marcus for a while and was not surprised to see its founder is leaving. There are those who are great at building companies and those who are great at running companies. They are rarely the same person. In fact, some of the greatest companies were created by builders and runners. Walt Disney is…