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Opinion

Today’s cool is tomorrow’s retro

I was once again reminded of the stupidity of passwords when locked out of yet another service that I use maybe once a year. When I decided to reset the password, once again my iPhone offered to set up a strong password that it would remember for me. Once again, …

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Time for a global regulator

I was in conversation with a banker the other day and we got around to regulations and regulators, as many conversations with banks tend to do. There were some interesting reflections in that dialogue, however. I guess it falls into three categories: the way regulations used to be; the way …

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If banks provide no advice, what do they provide?

For many years, banks have talked about moving away from transactions and towards advice. The branch is for advice. We will become trusted advisors. We see the value-add of banking is the information we can analyse around your data to offer advice. Complete rubbish. I’m sorry, but I’ve towed that …

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The Art of the Corporate War

One of the greatest challenges in digital transformation is the cultural change, that has to be led with passion and commitment from the top-down. As I’ve already mentioned, that means a Board mandate and the Chair and CEO being fully on board. But what about the C-team? And the level …

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The true meaning of Open Banking

A year ago I blogged about invisible banking and that I have some issues with it, namely that the bank brand disappears and the customer finds it too easy to spend without thinking. Now, I read more and more about embedded banking, contextual banking, frictionless banking and more, and I …

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