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Opinion

Why regulators find it so hard to regulate

I hosted a fascinating dinner last night which built upon the comments made yesterday about regulators being unable to regulate. The theme was around how to make the G20 supervisory framework work with regulators, compliance heads, bank directors and a CIO in attendnace. All in all a nice crowd, and …

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Can regulators really regulate?

I blogged a while ago about David Doyle, expert on all things in finance with a Brussels flavour. David and I regularly tag-team on MiFID and the PSD, and in the wider context of Europe's Financial Services Action Plan. In particular, he has an inside track on all this stuff …

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Who caused this crisis and what’s next?

David Li CDS Formula

We're about to take an Easter holiday and so I thought I would leave you with food for thought until Tuesday. There are some fascinating ideas floating around about this crisis over the last six months: from nationalise all banks to hang all bankers; from the collapse of capitalism to …

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Banks should be cannibals

After my blog about the multichannel myth last week, it made me realise that banks need to become cannibals. Banks should launch new channels that eat their old ones alive, rather than trying to bolt these new channels onto their old bank. Banks can only be brilliant at one channel …

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The multichannel myth

For years, I’ve dealt with banks talking about multichannel integration and adding new capabilities to the core traditional channel of branch operations. In the 1970’s we added ATMs, the 1980’s added call centres, the 1990’s the internet, and now mobile. For all those years, we merrily added these techno-capabilities as …

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If you don’t think video is the next revolution

I've blogged regularly, predicting that video connectivity will revolutionse banking.  In particular, it changes the game because face-to-face comes back as a critical differentiator, but also because I will be able to see directly into the back office, the call centre, the heart of bank operations. Right now, banks don't …

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Why banks should focus upon Twitter

Twitmoney

Blogging about Twitter in January and February identified it as a new, social networking focal point, due to the rapidly growing numbers of fans of their service. Now there are many folks asking questions about Twitter, as it gains momentum. For example, in the last few days, Paul Penrose at …

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Trust me, I’m a Banker

I said I’d been thinking about trust, and this is down to a couple of marketing surveys on the subject. First, there’s the Global Trustometer from Edelman. I’ve been a follower of this for years. You can see summary results at Edelman’s website. For quite a few years, even during …

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Trust me, I’m a Banker

I said I’d been thinking about trust, and this is down to a couple of marketing surveys on the subject. First, there’s the Global Trustometer from Edelman. I’ve been a follower of this for years. You can see summary results at Edelman’s website. For quite a few years, even during …

Read More »

Proof that (UK) banks miss out on new media

Caja

Building on yesterday's comments about UK banks missing out on new media, if you want proof you only need to look at Revolution's annual awards for 2009. Revolution Magazine is one of my favourite monthly reads, as it's all about innovation online.  Each year their awards ceremony recognises the best …

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Proof that (UK) banks miss out on new media

Caja

Building on yesterday's comments about UK banks missing out on new media, if you want proof you only need to look at Revolution's annual awards for 2009. Revolution Magazine is one of my favourite monthly reads, as it's all about innovation online.  Each year their awards ceremony recognises the best …

Read More »

Fear, war and anarchy on the streets of London

Evening Standard 260309

I fly back to London last night and see this headline in the Evening Standard: The full story is all about how anyone in a spivvy City suit will be lynched next week as the G20 arrives in London. Add to this Professor Chris Knight's comments on the radio yesterday: …

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Fear, war and anarchy on the streets of London

Evening Standard 260309

I fly back to London last night and see this headline in the Evening Standard: The full story is all about how anyone in a spivvy City suit will be lynched next week as the G20 arrives in London. Add to this Professor Chris Knight's comments on the radio yesterday: …

Read More »

Why are (UK) banks ignoring new media?

Cartoon_494056a

I spent a bit of time today thinking about trust in banking, a subject I’ve blogged about lots before. One thing we know is that times have changed. How have they changed? Well, have a look at this advert from 1991 for NatWest: She’s a mortgage adviser for NatWest in …

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