More reaction to the RBS glitch
After last week's post about the meeting we had at the Club regarding the RBS glitch, I received an email from one attendee, Peter Miller. Well worth a read so I thought I would post it here as additional input to this challenging and important area in our group. Last week’s Financial Services Club meeting,…
World Payments Report, Part Four: Innovation
The eighth World Payments Report (WPR) was released last week, and so far we have summarised Part One, the Non-Cash Trends, Part Two, the Regulatory Trends and Part Three: SEPA. This final part summarises the final section of the report on innovation. Banks Need To Seize Opportunity Of Customer-Centric Innovation Many banks are increasingly shifting their…
World Payments Report, Part Three: the latest on SEPA
The eighth World Payments Report (WPR) was released last week, and so far we have summarised in Part One, the Non-Cash Trends, and in Part Two, the Regulatory Trends. Today, we have extracted a summary of the section that updates on SEPA. Mandated deadline of February 2014 is set for SEPA Credit Transfers and Direct…
The future of payments and technology
Andrew Vorster, Vice President of R&D and Adam Banks, Chief Technology Officer for Visa Europe delivered a fascinating double act at the Financial Services Club the other night. The theme of the presentation was: the future of payments and technology, and covered seven key trends that Andrew and Adam have identified that will disrupt payments:…
The World Payments Report, Part Two
The eighth World Payments Report (WPR) has just come out and, last week, we provided a summary of the first section on non-cash trends. Here’s a summary of section two: regulatory trends. Ability to Innovate is Challenged Amid Sea of Key Regulatory and Industry Initiatives Regulators have continued to implement the Key Regulatory and Industry…
The World Payments Report 2012, Part One
The World Payments Report (WPR) has just come out. It is the 8th report produced by EFMA, in partnership with Cap Gemini and the Royal Bank of Scotland (ABN AMRO previously), and provides a good analysis of global payments movements in the same way as we do with our European Payments Report, produced in partnership…
What really happened when the RBS payment system failed
At the start of this week, we had a discussion at the Financial Services Club about the issues at the Royal Bank of Scotland (RBS) over the summer when their payments systems failed. It was a major failure that garnered headlines worldwide, with many banks saying: “there, but for the grace of God, go I”. Why…
A truly social bank advisor is the key
This week has been fascinating with lots of discussions about branch versus no branch and financial advisor versus product seller. I was going to leave it at that, but feel one final blog post worthy of discussion and this is about the role of social media. We all talk about Facebook and Twitter in the…
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