Chris Skinner's blog

Shaping the future of finance

Payments

Sexist Barclaycard ad alienates customers

I've worked for American firms during my main working life, just as we saw the rise of political correctness (PC) and the PC-police. It got to the stage where you couldn't even say "I like your new hairstyle", without falling foul of the PC-police (I know, as one of my male colleagues in Chicago got…

£3 million from a simple ATM skim

I was just surfing the BBC news for information about the new Governor of the Bank of England and found this as the #1 most viewed video clip today.   The story is about a Romanian fraudster who admitted to stealing £3 million from a card-skimming scam.  He couldn’t exactly deny it, as he was caught…

Are we on or off the rails

At SIBOS 2012, I led a session on the future of money along with Udayan Goyal … … and asked the basic question: will the future still be built on the banking foundation? I'm writing up the session again, as my original description left out a core conclusion about the need to adapt to the future…

Rails2

Too fast to innovate, too slow to change

As mentioned yesterday, the regulator tries to keep up with the banks who try to keep up with customer, and I said that banks often innovate too slowly. There are many examples of this, but the one that I come back to regularly is Chip & PIN. Chip & PIN has been an enormous success,…

Chip &Pin

Virtual currencies will explode thanks to mobile games

The European Central Bank (ECB) has just issued a report on Virtual Currency Schemes, with case studies on Second Life and Bitcoin (both previously covered in depth here). In the report, the ECB calls Bitcoin “the most successful — and probably most controversial — virtual currency scheme to date.” The ECB goes on to say that the…

What is an acceptable level of fraud?

Derek Wylde, Group Head of Fraud at HSBC, presented at the Financial Services Club last week.  He talked about many aspects of fraud and risk, and presented quite  a few numbers related to the issue. One of the charts raised questions in my mind.  It related to the total cost of payment card fraud.  According…

DCW

A hundred years of cash

A hundred years ago, things were different but the same. We needed to eat, but what we ate was very much a national rather than international cuisine. We had to travel, but we would walk, bicycle of take the train. We enjoyed entertainment, with a visit to the cinema once a month as a treat….

IMG_1689

Welcome to SIBOS 2012

So here we are, a few of us anyway, at SIBOS 2012 in Osaka, Japan. Having faced a lengthy and, for some, gruelling journey of 24 hours or more, the welcome greeting you find at the INTEX Centre is second to none. But then you get into the spirit of things, and my spirit is obviously…

Blog Welcome

More reaction to the RBS glitch

After last week's post about the meeting we had at the Club regarding the RBS glitch, I received an email from one attendee, Peter Miller.  Well worth a read so I thought I would post it here as additional input to this challenging and important area in our group. Last week’s Financial Services Club meeting,…

World Payments Report, Part Four: Innovation

The eighth World Payments Report (WPR) was released last week, and so far we have summarised Part One, the Non-Cash Trends, Part Two, the Regulatory Trends and Part Three: SEPA.  This final part summarises the final section of the report on innovation. Banks Need To
 Seize Opportunity Of Customer-Centric Innovation Many banks are increasingly shifting their…