Technology
Don’t forget socialisation and gamification: tomorrow’s banking today
Building upon the discussions about personalisation and virtualisation, these are important. In fact, as I’ve mentioned before, personalised, virtualised in real-time on my mobile is PFM-squared (does any of that last sentence make any sense?). So then I was recently asked to address a conference with a mix of banks from all sectors, and to give…
Don’t forget socialisation and gamification: tomorrow’s banking today
Building upon the discussions about personalisation and virtualisation, these are important. In fact, as I’ve mentioned before, personalised, virtualised in real-time on my mobile is PFM-squared (does any of that last sentence make any sense?). So then I was recently asked to address a conference with a mix of banks from all sectors, and to give…
From personalisation to virtualisation: tomorrow’s banking is here today
Checking out this morning’s news , I discovered this new innovation from Wells Fargo where you can get personalised ATM messages. The new ATMs include customised screens based on customer preferences and “favourites” that are highlighted on the screen based on the personal usage of ATM’s by the customer. There’s also a tool called “ATM Cash…
From personalisation to virtualisation: tomorrow’s banking is here today
Checking out this morning’s news , I discovered this new innovation from Wells Fargo where you can get personalised ATM messages. The new ATMs include customised screens based on customer preferences and “favourites” that are highlighted on the screen based on the personal usage of ATM’s by the customer. There’s also a tool called “ATM Cash…
If you didn’t think a payments revolution was taking place, think again
If you didn't think there was a payments revolution taking place, then think again as dealmaking websites like Groupon, Living Social and Huddlebuy have been pushing payments systems. It makes startling and notable change when you see consumer-based services pushing merchant and business based services at low cost. First there was my free deal for…
If you didn’t think a payments revolution was taking place, think again
If you didn't think there was a payments revolution taking place, then think again as dealmaking websites like Groupon, Living Social and Huddlebuy have been pushing payments systems. It makes startling and notable change when you see consumer-based services pushing merchant and business based services at low cost. First there was my free deal for…
How do you implement a strategy that works?
A good friend of mine, Robin Speculand, recently spoke to our Financial Services Club in London about implementation. It was a popular night, primarily because implementing strategy is really difficult. In fact, coming up with a good strategy in the first place is a major challenge then, having got a strategy, getting the organisation behind…
How do you implement a strategy that works?
A good friend of mine, Robin Speculand, recently spoke to our Financial Services Club in London about implementation. It was a popular night, primarily because implementing strategy is really difficult. In fact, coming up with a good strategy in the first place is a major challenge then, having got a strategy, getting the organisation behind…
The bank that removes the friction will win
Talking of no-one giving a jot about customer service in banking, there is a subtle nuance here which I thought someone might have spotted or commented upon but … The nuance is that any organisation that takes friction out of the transaction process has the potential to change banking considerably. There are several examples of…
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