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Social finance is right here, right now

The last two days covered social media and social networks, and their relevance to banks. The conclusion is that banks cannot ignore these developments, and need to use these communication capabilities to engage their audience in a conversation that advises, supports and educates potential customers in their financial capabilities. This advice, support and education can…

A new FSClub for Central & Eastern Europe

I am really pleased to announce the launch of the Financial Services Club Central & Eastern Europe (FSCCEE), with our first meeting planned for 14th January 2009 at the British Embassy, Jaurèsgasse 12 – 1030, Vienna, Austria. The Financial Services Club was established in April 2004 as a unique service designed for Senior Executives and…

Social networks don’t need banks, they need friends

Yesterday, I outlined the reasons why social media is of such importance to banks and banks’ futures.  In keeping with the themes of this week, today it’s the turn of social networks. Social networks have been on the rise for a while and I define them as places where people gather digitally to share a…

Social networks don’t need banks, they need friends

Yesterday, I outlined the reasons why social media is of such importance to banks and banks’ futures.  In keeping with the themes of this week, today it’s the turn of social networks. Social networks have been on the rise for a while and I define them as places where people gather digitally to share a…

Banks ignore social media at their peril

James Gardner, Head of Innovation and Research for a major UK bank and author of the blog BankerVision, commented on my urge for banks to rush into social media last week, and reckoned it didn’t cut the cloth. Banks are only just on the net and learning about mobile, he says, and banks see no…

Never mind the social media, here’s the *******

In an interesting challenge to my own views, James Gardner at BankerVision posts a retort to the idea that social media and social networks are important to banks, by saying it’s all irrelevant … unless I’m mistaken. Based upon the reaction, I guess he’s trying to create a storm, and has managed to do so….

Never mind the social media, here’s the *******

In an interesting challenge to my own views, James Gardner at BankerVision posts a retort to the idea that social media and social networks are important to banks, by saying it’s all irrelevant … unless I’m mistaken. Based upon the reaction, I guess he’s trying to create a storm, and has managed to do so….

Virgin’s multichannel misery

Speaking of Virgin Trains, I was subjected to an encounter with multichannel misery today which, although unrelated to banks, is worth recounting as we can always learn from good and bad service stories.   Virgin offers a train ticket that is cheaper if you book and prepay and print at home, than if you book…

No answer from Mumbai

I’ve been having problems printing tickets for a Virgin Train I’m travelling on today, so I called their call centre.  After going through the menu pick system, I got a message in an Indian voice stating: "Due to technical difficulties, we are unable to answer your call at the moment." I wondered if this is…

No answer from Mumbai

I’ve been having problems printing tickets for a Virgin Train I’m travelling on today, so I called their call centre.  After going through the menu pick system, I got a message in an Indian voice stating: "Due to technical difficulties, we are unable to answer your call at the moment." I wondered if this is…

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