There were a number of good presentations at my Middle Eastern conference, but the one that stood out was from the Amman Stock Exchange (ASE) in Jordan. Their CIO, Mohammad Hisham Al Khatib, presented their approach to technology and business continuity. He’s been voted CIO of the year in the region by the…
In a move that is sad in some ways, but unsurprising in others, ING emailed me today to say that they are closing down Our Virtual Holland (OVH), the experiment in online social networking in Second Life. I guess that they have realised, like many of us, that if Second Life’s banking system cannot be…
In a move that is sad in some ways, but unsurprising in others, ING emailed me today to say that they are closing down Our Virtual Holland (OVH), the experiment in online social networking in Second Life. I guess that they have realised, like many of us, that if Second Life’s banking system cannot be…
Chris Skinner gets in his rant about BA, and mine about Virgin follows. The scary thought, tho, is that the new CEO at Turquoise seems to think airlines are a model of customer service: In his presentation at Finexpo, Turquoise CEO Eli Lederman drew an extended analogy between trading venues and airlines with the entirely…
I’m intrigued about bank organisational structures and how they have little integration, as a few recent projects I’ve been involved with have shown the cracks in these organisations. In a retail bank, we were talking about internet, call centre, ATM and branch with the retail distribution group. I asked how they were viewing virtual worlds…
I’m intrigued about bank organisational structures and how they have little integration, as a few recent projects I’ve been involved with have shown the cracks in these organisations. In a retail bank, we were talking about internet, call centre, ATM and branch with the retail distribution group. I asked how they were viewing virtual worlds…
I’m intrigued about bank organisational structures and how they have little integration, as a few recent projects I’ve been involved with have shown the cracks in these organisations. In a retail bank, we were talking about internet, call centre, ATM and branch with the retail distribution group. I asked how they were viewing virtual worlds…
I’m intrigued about bank organisational structures and how they have little integration, as a few recent projects I’ve been involved with have shown the cracks in these organisations. In a retail bank, we were talking about internet, call centre, ATM and branch with the retail distribution group. I asked how they were viewing virtual worlds…
