Our biggest stories of the past week are … A £30 billion banking mess (but it's getting sorted out) I hosted a dinner this week, where a group of senior bank executives involved in cleaning up the PPI mess gathered to debate and discuss what had been learnt from the experience. For those overseas readers…
Our biggest stories of the past week are … The customer is … not always right I just found a great website called Not Always Right that tells the staff side of humorous or challenging customer experiences in the USA. It’s brilliant. Here are my faves that relate to banks. UK banking overhaul continues We…
Our biggest stories of the past week are … Is the Governor of the Bank of England lost at sea? We have several national British Treasures: Buckingham Palace, the Queen, the Houses of Parliament, Bruce Forsyth, Chicken Tikka Masala; but a new one is bidding for glory. Sir Mervyn King, the outgoing Governor of the…
Our biggest stories of the past week are … Faster Payments is five years old The UK's Faster Payments Service (FPS) celebrated its fifth birthday on 8th May. Since 2008 the system has grown rapidly, as evidenced in the transaction volumes: an overall transaction percentage increase of 181% 735.6 million annual transactions in 2012 900-950…
Our biggest stories of the past week are … Faster Payments is five years old The UK's Faster Payments Service (FPS) celebrated its fifth birthday on 8th May. Since 2008 the system has grown rapidly, as evidenced in the transaction volumes: an overall transaction percentage increase of 181% 735.6 million annual transactions in 2012 900-950…
Our biggest stories of the past week are … Bank customers: vulnerable victims or gullible gimps? I must admit, having listened to Jeremy Roe regarding banks mis-selling swaps contracts along with Which? and the leader of bank employee union Unite talking about how general staff and customers feel about mis-selling, I’m a little bit cynical….
