Blog Index

Our biggest stories of the past week are … The customer is … not always right I just found a great website called Not Always Right that tells the staff side of humorous or challenging customer experiences in the USA. It’s brilliant. Here are my faves that relate to banks.  UK banking overhaul continues We…

Our biggest stories of the past week are … When work and social life collide, we need social banks One of the themes of my presentations of recent times is how technology has bridged the divide between work life and social life. This came up in force again, as we talked about the role of…

Our biggest stories of the past week are … How many mbank users are there in Europe and who are they? I said I would move away from EFMA Week, but the brain washing achieved a true immersion as I realised there’s one last bit that was missed: EFMA’s Research. A lot of good insights…

Our biggest stories of the past week are … Is the Governor of the Bank of England lost at sea? We have several national British Treasures: Buckingham Palace, the Queen, the Houses of Parliament, Bruce Forsyth, Chicken Tikka Masala; but a new one is bidding for glory. Sir Mervyn King, the outgoing Governor of the…

Our biggest stories of the past week are … I know, let's differentiate the bank by launching an app! It’s Friday, so we should have some fun. Unfortunately, it’s both a bit of fun and a bit of a challenge. The challenge is how to differentiate the bank? That’s always been a challenge. Most banks…

Our biggest stories of the past week are … Faster Payments is five years old The UK's Faster Payments Service (FPS) celebrated its fifth birthday on 8th May.  Since 2008 the system has grown rapidly, as evidenced in the transaction volumes: an overall transaction percentage increase of 181% 735.6 million annual transactions in 2012 900-950…

Our biggest stories of the past week are … Faster Payments is five years old The UK's Faster Payments Service (FPS) celebrated its fifth birthday on 8th May.  Since 2008 the system has grown rapidly, as evidenced in the transaction volumes: an overall transaction percentage increase of 181% 735.6 million annual transactions in 2012 900-950…

Our biggest stories of the past week are … Sir Ranulph Fiennes caught trying to rob a bank Like others in the conference hall, I felt a sense of awe as the world’s greatest living explorer, Sir Ranulph ‘Ran’ Fiennes, took to the stage to recount some of the stories about his life and travels,…

Our biggest stories of the past week are … Bank customers: vulnerable victims or gullible gimps? I must admit, having listened to Jeremy Roe regarding banks mis-selling swaps contracts along with Which? and the leader of bank employee union Unite talking about how general staff and customers feel about mis-selling, I’m a little bit cynical….

Our biggest stories of the past week are … Why banks struggle with partnering in mobile finance Following on from yesterday’s blog about the challenge of taking a vertically integrated bank and breaking it into pieces that can be assembled as part of an alternative service, such as a mobile app, reminded me of the…