Our biggest stories of the week are … Who owns Iceland? I'm in Iceland this week, and there's a fascinating split across the country over xenophobia and sovereign rights. This is because, post the financial crisis, the country is selling its prized assets from energy to land, acre by acre, kilowatt by kilowatt. Is this…
The biggest news stories of the week include … Customer segmentation in retail banking Adkit, an international research firm, just sent me their insights into customer segmentation in retail banking. It’s an interesting report summarised in a 21-slide presentation. The main results show that most banks are narrowing down to three or four key… Finformation…
Our biggest stories of the week are … Do you know what this number means? So I’m walking around New York and stumble across Broadway and 32nd where this billboard is over Penn Station’s subway entrance: Now I am confused on so many levels. First, who’s that woman covering up her breasts? Isn’t America the……
Our biggest stories of the week are … Do you know what this number means? So I’m walking around New York and stumble across Broadway and 32nd where this billboard is over Penn Station’s subway entrance: Now I am confused on so many levels. First, who’s that woman covering up her breasts? Isn’t America the……
Our biggest stories of the week are … Banks need to radically shake up and wake up Frank Partnoy wrote a fascinating opinion piece in yesterday’s FT about the coming world of smaller banks. In the article, he compares HSBC with Google and asks why Google generates as much, if not more, value than the…
Our biggest stories of the week are … Delivering stellar service in banking I keep thinking about stellar service and what it could mean. Very rarely do you experience stellar service these days. With airlines, it’s a pain to fly. The airport experience is degrading and the flight itself is no longer exceptional,… Too Big…
