Blog Index

Our biggest stories of the week are … Of all the world's banks, UK banks must be the most anti-social I was asked to talk about the role of social media in banking this week, and was a little irritated by the question. Why? Because social media has a very strong role in some banks….

Following an Easter Break, our biggest stories of the past fortnight are … Never mind the channels, here’s the b******s Apologies but it’s that time of year where my nerve endings jangle with tension as I get into another crappy debate about multichannel strategies. “We’ve got our contact centre, then there’s our internet banking division…

Our biggest stories of the week are … Use your face and thumb to pay No, it's not biometrics … it's a bit weird actually. Just received a link from Matt Cross to a video of a new service that launches this Sunday, and claims to use your face and thumbs-up as a payment approval:… …

Our biggest stories of the week are … Use your face and thumb to pay No, it's not biometrics … it's a bit weird actually. Just received a link from Matt Cross to a video of a new service that launches this Sunday, and claims to use your face and thumbs-up as a payment approval:… …

Our biggest stories of the week are … The future of SWIFT We had a great meeting at the Financial Services Club this week with Lazaro Campos, CEO of SWIFT. Lazaro took part in a one to one interview about SWIFT’s past, present and future, and delved into many areas that were… Innovators break the…

Our biggest stories of the week are … Contactless payments are already past their sell-by date Spent most of this week at a payments conference. The theme was relentlessly around mobile payments, as this area of the market has truly kicked off as a major focal point for banks, telecommunications firms, retailers and merchants. There…

Our biggest stories of the week are … Sustainable values-based banks outperform traditional mainstream banks I'm putting this on the blog, because we have a meeting planned for March 26th that will talk all about sustainable banking: A new study shows that sustainable values-based banks, which base their decisions first and foremost on the needs… …

Our biggest stories of the week are … Sustainable values-based banks outperform traditional mainstream banks I'm putting this on the blog, because we have a meeting planned for March 26th that will talk all about sustainable banking: A new study shows that sustainable values-based banks, which base their decisions first and foremost on the needs… …

Our biggest stories of the week are … Monday fun Various cartoons and images amused me last week.  First was Brookes cartoon in the Times about Greek debt and, in the same newspaper, the uneasy ride that Angela Merkel is taking with Nicholas Sarkozy as they try to steer through this disaster and his upcoming…

Our biggest stories of the week are … Complexity versus simplicity I often find myself buying the latest gadgets, only to be disappointed. A few delight – the iPhone being my personal best example – but many just seem to be over-engineered and too complex. Take the Android. It may be…   How to spot…