Blog Index

Our biggest stories of the week are … The multibranded bank Having made the claim many times that banks are not great at multichannel but excel in a single channel, I got into an interesting debate last night with the CEO of one UK bank.  He was asking whether branch-based banking had a future.  I…

Our biggest stories of the week are … Billions of reasons to use social media in business Interesting dialogue about social media in finance. Social media is so wide and vast today that it’s hard to cover in one blog post. Most people think Facebook and twitter when you say social media (eight and five…

Our biggest stories of the week are … In the future … HSBC might not be a bank Flying around all the time, you sometimes forget to absorb the ads around you. There’s one particular ad I’ve spotted for some time now, but only today got around to investigating. It’s HSBC’s latest campaign. Moving on…

Our biggest stories of the week are … In the future … HSBC might not be a bank Flying around all the time, you sometimes forget to absorb the ads around you. There’s one particular ad I’ve spotted for some time now, but only today got around to investigating. It’s HSBC’s latest campaign. Moving on…

Our biggest stories of the week are … Why is Wall Street called Wall Street? Did you ever wonder why Wall Street is called Wall Street? We all talk about Occupy Wall Street, an area of downtown New York that stretches across eight blocks from Broadway to South Street on the East River in Lower……

Our biggest stories of the week are … Why is Wall Street called Wall Street? Did you ever wonder why Wall Street is called Wall Street? We all talk about Occupy Wall Street, an area of downtown New York that stretches across eight blocks from Broadway to South Street on the East River in Lower……

Our biggest stories of the week are … Of all the world's banks, UK banks must be the most anti-social I was asked to talk about the role of social media in banking this week, and was a little irritated by the question. Why? Because social media has a very strong role in some banks….

Our biggest stories of the week are … Of all the world's banks, UK banks must be the most anti-social I was asked to talk about the role of social media in banking this week, and was a little irritated by the question. Why? Because social media has a very strong role in some banks….

Following an Easter Break, our biggest stories of the past fortnight are … Never mind the channels, here’s the b******s Apologies but it’s that time of year where my nerve endings jangle with tension as I get into another crappy debate about multichannel strategies. “We’ve got our contact centre, then there’s our internet banking division…

Our biggest stories of the week are … Use your face and thumb to pay No, it's not biometrics … it's a bit weird actually. Just received a link from Matt Cross to a video of a new service that launches this Sunday, and claims to use your face and thumbs-up as a payment approval:… …