I’ve just been doing a roadshow of events that focus upon Digital Finance with Sitecore, a software development company focused upon digital customer experiences. During the roadshow, they’ve been presenting research in the four countries of focus – Finland, France, Italy and Poland – of how electronic channels and customer relationships are changing. The research…
After yesterday’s post about KYC, PEPs and AML, someone said: “so what’s the point Chris?” @FSClub not quite sure of the point you are making here. Money L bad. Hard to catch. Harder if not in official channels. It was ever thus? — Julian Lee (@JulianDDLee) May 8, 2014 The point of yesterday’s blog was…
In a final note on the Digital Bank Transformation, I return to a theme I’ve explored a few times (from Banking-as-a-Service to APIs and apps). The core of the model of banking is represented in various ways, but I encapsulate it as three companies in one: a retailer that has customer intimacy; a processor that…
In a final note on the Digital Bank Transformation, I return to a theme I’ve explored a few times (from Banking-as-a-Service to APIs and apps). The core of the model of banking is represented in various ways, but I encapsulate it as three companies in one: a retailer that has customer intimacy; a processor that…
I have this cheesy line in my presentation about digital is a journey, not a destination. The destination comment is that most senior bank management think it’s a one-off project, like building a pyramid or a cathedral. You make the investment and it’s done. That’s not the case. Digital as a journey requires this to…
I have this cheesy line in my presentation about digital is a journey, not a destination. The destination comment is that most senior bank management think it’s a one-off project, like building a pyramid or a cathedral. You make the investment and it’s done. That’s not the case. Digital as a journey requires this to…
I’m going to give up on the discussions about banks dragging heels when it comes to the global net soon, but only after a few more pieces of debate. Today, it’s all about innovation. Innovation eventually is absorbed into the mainstream and becomes the incumbent. Yahoo! was disruptive until Google appeared; Google was disruptive until…
I’m going to give up on the discussions about banks dragging heels when it comes to the global net soon, but only after a few more pieces of debate. Today, it’s all about innovation. Innovation eventually is absorbed into the mainstream and becomes the incumbent. Yahoo! was disruptive until Google appeared; Google was disruptive until…
Building to the theme of the divide between the old world of finance and the new, and why (some) banks aren't fit for the 21st century, brings a few more points to mind, in particular about control and centralisation. Banks were built as control freaks. They need to own the complete end-to-end cycle of everything….
Building to the theme of the divide between the old world of finance and the new, and why (some) banks aren't fit for the 21st century, brings a few more points to mind, in particular about control and centralisation. Banks were built as control freaks. They need to own the complete end-to-end cycle of everything….
