I'm having this conversation about what a digital bank is all about and suddenly a light switches on. This light goes to the core of why I keep saying that digital banks are built upon digital infrastructure, and not an evolution of channels to be another one built upon existing infrastructure. The light bulb moment…
My good friend Jim Marous who recently joined The Financial Brand, asked me to make a comment about this new report from Bain. It’s not a bad report and is a slight improvement on this one from McKinsey on The Rise of the Digital Bank, but it’s not as strong as what you will hear from leading digital innovators. …
As the author of a book called Digital Bank, a headline that reads Brits embrace digital banking cannot be ignored. Sure enough, it’s the publication of the British Banker’s Association’s report The Way We Bank Now, the second report analysing the move to phone and online banking by the great British public. This year it…
Over the weekend, the Chief Executive of the British Banker’s Association, Anthony Browne, announced that the traditional bank branch is dead. Writing in The Sunday Telegraph, Browne states that the halcyon days of olden banking is a misnomer. It was far more difficult to deal with banks pre the digital era, as you were restricted…
It's obvious that gamification is a game changer – apologies for the pun. Gamification is huge. The games industry is bigger than the movies these days, with Call of Duty, Halo and World of Warcraft, leading the charge but we must not forget Angry Birds, Candy Crush and the range and reach of Flappy Bird….
I've just attended EBAday for the first time in a few years, and it's an interesting conference. Like a mini-SIBOS for Europe, the major focus is on regulations, specifically the Payment Services Directive II, and the bank's response. However, in order to kick things off, the EBA (Euro Bank Association, not European Bank Authority) invited…
As mentioned yesterday, banks are not sleeping ostriches but are very awake to the digital revolution. In fact, many are investing in that revolution with four incumbent banks standing out on my radar for their investments in these efforts. The first of these is Sberbank, mainly because two friends of mine are running their venture…
