Digital Bank

Mar 28, 2014

The time is ripe for disruption in banking

Building on yesterday’s debate about Google and co coming into banking, and the previous discussions of such: Imagine less than 50 banks left in the world by 2030 (why most will not become digital) If you think 'rip out and replace our systems' is naive … think again … and there’s been loads more, I was…

Mar 27, 2014

Data wars: why Google, Apple, Facebook and Amazon will eat the banker’s lunch

I chaired a meeting of bankers last night, and we talked a lot about data and data leverage. One thing that bubbled up to the service over and over again was the threat of GAFA – Google, Apple, Facebook and Amazon (building upon last week's blog about same). This also was raised at the conference I…

Mar 19, 2014

Customer relationships and demographics are meaningless to Digital Banks, who just focus upon empowering digital communities

Having taken a gun to omnichannel and a meat cleaver to the banking system, today’s turn is the customer. No, I’m not going to kill the customer – we love them and delight them! – but I do want to have a go at two other popular misconceptions. Customer relationships and customer demographics. On the relationship…

Mar 19, 2014

Customer relationships and demographics are meaningless to Digital Banks, who just focus upon empowering digital communities

Mar 18, 2014

Imagine less than 50 banks left in the world by 2030 (why most will not become digital)

Another thing that came up last week is that someone said to me: “do you think incumbent banks can step up to the digital challenge and take on the likes of Amazon, Apple, Google and Facebook”. I said: “no”. Sorry guys, but the answer is negative. There are various reasons for this. First, as was…

Mar 18, 2014

Imagine less than 50 banks left in the world by 2030 (why most will not become digital)

Feb 18, 2014

The re-tail wagging the wholesale dog

I talked yesterday about digital banks underpinning corporate digitisation, but corporate digitisation is being driven by consumers. That’s a radical statement in itself with the most radical aspect being the consumerisation of technology. That is the real change here, and this theme comes up at every conference I go to. This is because we all lament…

Feb 17, 2014

Digital banks support digital business

I talk a lot about how the digitisation of banking is changing the customer relationship, and this is as true for the corporate customer as the retail consumer. Examples are appearing everywhere of real-time access to cash netting and pooling, and immediate payments across borders and continents, but there are nuances to the beat of…

Feb 17, 2014

Digital banks support digital business

Feb 12, 2014

Banking basics for the digital age

As I finished presenting at a recent conference, an audience member came up to me and said: “I guess you don’t like banks very much, do you?” The question surprised me as I love banks. I make my living from banks. My only thought throughout each day is what’s next in banking. I said this…