During my lifetime, two things have fundamentally changed the world: travel and technology. As a boy, my life was connected locally. We had a local newsagent, pub, shops, garage and my friends all lived within a 15 mile radius. My father worked in a city 12 miles from where we lived, and all of his…
Talking of a two-stream market divided between Political and Economic change and Social and Technological change, there are other undercurrents that ripple in these waters. For example, why is it that most bank conferences are either about regulation or innovation? Because one forces change to happen whilst the other offers the opportunity to change? Or…
Talking of a two-stream market divided between Political and Economic change and Social and Technological change, there are other undercurrents that ripple in these waters. For example, why is it that most bank conferences are either about regulation or innovation? Because one forces change to happen whilst the other offers the opportunity to change? Or…
I had a really interesting conversation with @Anthemis last week. These are the guys who have co-ordinated much of the funding and investment cycles in Fidor, Moven and Simple. Udayan Goyal, co-founder of Anthemis, said to me: “you have to see that digital banks are different by the way they build their business”, and we…
Another day, another challenge. Again, it’s to do with the move from the physical distribution of paper to the digital distribution of data (my favourite mantra of the moment) and the way in which things change. Think of it this way, I’m talking to a company about relationship management. Their view: it all comes down…
Building on yesterday’s debate about Google and co coming into banking, and the previous discussions of such: Imagine less than 50 banks left in the world by 2030 (why most will not become digital) If you think 'rip out and replace our systems' is naive … think again … and there’s been loads more, I was…
I chaired a meeting of bankers last night, and we talked a lot about data and data leverage. One thing that bubbled up to the service over and over again was the threat of GAFA – Google, Apple, Facebook and Amazon (building upon last week's blog about same). This also was raised at the conference I…
Having taken a gun to omnichannel and a meat cleaver to the banking system, today’s turn is the customer. No, I’m not going to kill the customer – we love them and delight them! – but I do want to have a go at two other popular misconceptions. Customer relationships and customer demographics. On the relationship…
Having taken a gun to omnichannel and a meat cleaver to the banking system, today’s turn is the customer. No, I’m not going to kill the customer – we love them and delight them! – but I do want to have a go at two other popular misconceptions. Customer relationships and customer demographics. On the relationship…
