I’ve written quite a lot about my disdain for the use of the word channel, multichannel and omnichannel, and some people asked me: so what should we call it then? I’ve written about this too but, to be exact, we should call it Access. Augmented Access, Proximate Access, Intelligent Access or whatever phrase you want,…
I just sat through a nice presentation from Cognizant President Prasad Chintamaneni at the CEB Summit in Boston … … and was pleased to see others referring to channels and front-end investments as sticking lipstick on a pig. Something I’ve been saying for a while, as you have to re-engineer the core to be fit…
Just to finish off my contention that banking is not being disrupted, just evolved or adapted if you prefer, it’s worth a thought about what would it take to cause a disruption. First, I don’t think of disruption in a dictionary sense but in the sense that Clayton Christensen meant it in the book The…
Quite often, with attribution, I let other websites cut and paste this blog onto their own. American Banker did that recently but changed the title of the blog from The reports of my bank's death are greatly exaggerated to Like Airlines and Pharma, Banking’s Too Big to Disrupt*. In so doing, the intent of the original…
Building on the discussion of data being key to disruption, I often use the phrase ‘digital core’ in this context. Therefore, I was intrigued when someone asked for a definition of a ‘digital core’ and one of the replies was there isn’t a core anymore. I wondered what they meant and, in explanation, they referred to…
I just finished presenting on Digital Bank strategies and Fintech, and was asked a wide range of questions: How do we transform our legacy structures? What is the biggest obstacle to becoming a digital bank You mention partnerships but all cooperative structures failed in the past, how can we succeed in the future? Can you…
I’ve heard a lot of talk this morning about Big Data at a conference here in Barcelona, and had a realisation half way through. The conversation was all about the move from mass markets and customer segmentation to the market of one and peer-to-peer personalisation. In other words the deep data mining demanded by Don…
I’ve written a lot about incumbents versus startups lately and noted with interest that Jamie Dimon’s annual letter to JPMorgan shareholders picks up on this theme (not as a direct result I’m sure?). He talks about “hundreds of startups with a lot of brains and money working on various alternatives to traditional banking” and that “the…
