Digital Bank

Apr 8, 2014

Bankers and regulators: do you want a Red or a Blue Pill (Matrix)?

I had a Red Pill moment last week. Not an Aha moment but a Red Pill moment because I realised the false reality of our world. You see, I present all the time and talk about the forces of change for the future: Political, Economic, Social and Technological (PEST). I usually skip over the Political…

Apr 7, 2014

There’s a big difference between KYC and KNOWING your customer

I had a really interesting conversation with @Anthemis last week. These are the guys who have co-ordinated much of the funding and investment cycles in Fidor, Moven and Simple. Udayan Goyal, co-founder of Anthemis, said to me: “you have to see that digital banks are different by the way they build their business”, and we…

Apr 2, 2014

Digital Banks have a completely different culture to Physical Banks

Another day, another challenge. Again, it’s to do with the move from the physical distribution of paper to the digital distribution of data (my favourite mantra of the moment) and the way in which things change. Think of it this way, I’m talking to a company about relationship management. Their view: it all comes down…

Mar 28, 2014

The time is ripe for disruption in banking

Building on yesterday’s debate about Google and co coming into banking, and the previous discussions of such: Imagine less than 50 banks left in the world by 2030 (why most will not become digital) If you think 'rip out and replace our systems' is naive … think again … and there’s been loads more, I was…

Mar 27, 2014

Data wars: why Google, Apple, Facebook and Amazon will eat the banker’s lunch

I chaired a meeting of bankers last night, and we talked a lot about data and data leverage. One thing that bubbled up to the service over and over again was the threat of GAFA – Google, Apple, Facebook and Amazon (building upon last week's blog about same). This also was raised at the conference I…

Mar 19, 2014

Customer relationships and demographics are meaningless to Digital Banks, who just focus upon empowering digital communities

Having taken a gun to omnichannel and a meat cleaver to the banking system, today’s turn is the customer. No, I’m not going to kill the customer – we love them and delight them! – but I do want to have a go at two other popular misconceptions. Customer relationships and customer demographics. On the relationship…

Mar 19, 2014

Customer relationships and demographics are meaningless to Digital Banks, who just focus upon empowering digital communities

Mar 18, 2014

Imagine less than 50 banks left in the world by 2030 (why most will not become digital)

Another thing that came up last week is that someone said to me: “do you think incumbent banks can step up to the digital challenge and take on the likes of Amazon, Apple, Google and Facebook”. I said: “no”. Sorry guys, but the answer is negative. There are various reasons for this. First, as was…

Mar 18, 2014

Imagine less than 50 banks left in the world by 2030 (why most will not become digital)

Feb 18, 2014

The re-tail wagging the wholesale dog

I talked yesterday about digital banks underpinning corporate digitisation, but corporate digitisation is being driven by consumers. That’s a radical statement in itself with the most radical aspect being the consumerisation of technology. That is the real change here, and this theme comes up at every conference I go to. This is because we all lament…