Digital Bank

Building on yesterday’s blog where I mentioned Monzo’s issues of client onboarding, I mentioned that, for the past few months, I’ve noticed many tweets from Monzo customers about accounts being closed suddenly, with no explanation. Each time, I’ve shared the information and copied Monzo and asked them to explain. Hey Chris 👋 Thanks for expressing…

Investment banking, Corporate banking, Commercial banking, Private banking and Retail banking are all very different. Too often, commentators just talk about ‘banking’. It’s not all the same. In fact, an awful lot of retail banking is propped up by investment and commercial banking. That’s where the money is made. Banks don’t make money out of…

I don’t know how your life has changed in the last year, but I realised how much mine had when I woke up this morning and thought must go and buy dog food. A year ago, I didn’t have a dog and my first thought would have been I must get to the airport to…

It’s a bank holiday weekend, and I would normally switch off. But no. Like so many of us, I’m still watching the news, keeping up-to-speed on twitter and facebook, scanning my emails and getting links. One link led me to a documentary on YouTube. It hooked me because someone mentioned that a 70-year old Grandma…

I found this article from The Asia Times interesting. It discusses the idea that China is trying to displace the US dollar as a reserve currency. Difficult. The US dollar represents over 60 percent of all currency reserves around the world. For more, check Wikipedia The euro is 20 percent and yuan/renminbi doesn’t even register. But…

I find it interesting to watch behaviours online. For example, I sometimes get an email saying, “please take John Doe off your subscriber list”. I’m sitting there saying just unsubscribe. There’s a link on the distribution email clearly saying unsubscribe here. How come they don’t get it? I got a phone call the other day…

Building on yesterday’s blog, it’s an interesting moment in time. The old world structures reject cryptocurrencies whilst the new world structures accept them en masse. This was typified for me by a couple of headlines the other day: UK Bank NatWest Bars Businesses That Accept Crypto Signature Bank Goes Head-to-Head With Silvergate in Bitcoin-Backed Lending…

Building on my AML – or is that MAL? – blog, I was thinking about the cost of compliance and all of those 1000’s of people working in such functions. Then I was thinking that they are completely ineffective. I always remember presenting to a big conference of risk managers at a major European bank…

For years, we’ve talked about banks having a spaghetti systems structure aligned to a line of business product-centric organisation, that focuses upon the internal sales process rather than the customer. It’s true, but it’s due to the longevity of many banks. Some banks are over 500 years old and most countries have banks that are…