Digital Bank

I was struck the other day by how many words are bandied about so much that they become meaningless. Then realised that many of these words fall into buckets. Then listed the buckets and they fell into two tribes: digital and analogue. The list is non-exhaustive and misses some bits that should be in there,…

As someone who has set up a number of small businesses, there are three major tasks that I hate: Doing the accounts Tax returns Invoices As the business owner, all I want to do is my job, to have fun, to get on with creating more customers and more business. However, the issue with accounts,…

I posted a joke the other day. The joke was that we had not ordered anything online yesterday, and our usual delivery guy called by today to check we were OK. The joke made me realise something. The realisation is that we really have pivoted from a world of stores and streets to a world…

I posted a joke the other day. The joke was that we had not ordered anything online yesterday, and our usual delivery guy called by today to check we were OK. The joke made me realise something. The realisation is that we really have pivoted from a world of stores and streets to a world…

I saw an interesting article about the Head of Technology at a major bank, let’s call it ABC Bank for the purposes of my column, and the article began by saying that this guy “commands a budget of $10 billion and a team of 40,000 technologists.” $10 billion is about half the total amount invested in European…

There are five main themes driving where we are today and tomorrow: digital transformation; inequality and inclusion; having a clear purpose; stakeholder capitalism; and digital transparency. The network is connecting us all. This is a digital revolution. We are breaking from the past centuries of industrialising everything to the next centuries of digitalising everything. It…

With one of my financial providers I am an uber, super, mega, gold, wipe-my-ass, top tier client. They usually offer me champagne and free peanuts, and will go the extra mile to deal with me. Very nice (as Borat would say it). Thing is, I haven’t needed to call them for a year – their…

I’ve claimed for some time that machines cannot do what humans do, because they have no heart. They purely do what we program them to do. True. Yet if you watch movies from Ex Machina to Terminator, machines can turn to do what they want to do once we’ve programmed them. It’s all about the…

I participated in a call the other day about financial inclusion and the moderator said that giving people banking was like giving a child the keys to your Ferrari. Without education, they would crash it so, rather than financial inclusion, you need inclusive finance. It was an interesting perspective, and made me think about the…

I was thinking about run the bank, change the bank, and the challenges therein. Part of it was down to a conversation that repeats quite often about it being easier to launch a new bank than change the old bank. Something I’ve argued against regularly. Reason being: what are you doing with the old bank, its…