Digital Bank

Data ownership is a big battleground. Wanna know why? Check this out:* A man calls Pizza hut to order a pizza… CALLER:  Is this Pizza Hut? GOOGLE:    No sir, it’s Google Pizza. CALLER:  I must have dialed a wrong number, sorry. GOOGLE:  No sir, Google bought Pizza Hut last month. CALLER:  OK. I would like to…

I’ve said for years that MasterCard has the wrong name. Cards are so last century. This century is all about the chip, so MasterCard should be renamed MasterChip. For the first time the other day, I found a banker who agrees with me. Reuters reports that Brazil’s central bank chief Roberto Campos Neto said he believes…

I was recently presenting in Brazil, and did a fair bit of research and networking about the FinTech scene there. The biggest story is Nubank, parent company Nu, the challenger bank that’s become one of the biggest and brightest in the world. Valued at close to $50 billion when they IPO’d in December 2021, the…

There’s a good old challenge in banking that, in recent years, has been growing. The challenge is to name the bad guy. Sometimes the bad guy is a hacker; other days, it’s a rogue trader; another event points the finger at an employee with a fat finger; but, more often than not, the bad guy…

We often talk about banking being plumbing, using smart pipes for delivery to the door. Some even comparing banking to sewage. I think I prefer plumbing. It sounds better. The thing is, how often do you think of changing your utility provider? Changing electricity, water and gas is not at the top of our agenda….

Talking of Brexit I found it amusing that, when I posted a tweet the other day, people interpreted it in ways I didn’t expect. The tweet just made clear that Brits are nine times more likely to be scammed by criminals than Germans, as we are a major card-based nation. Just in case you cannot…

We had a great discussion about Open Payments, Open Banking and Open Finance at FinTech Week London* this week. What was interesting is that nearly everyone opened with a mention of customer and customer journeys. Customer is the critical factor here, and customers don’t care whether they’re using Open Finance or not. What they care…

I just had a nice interview with EFMA (now Qorus) about the new book Digital for Good (available here), and thought I would share the interview here. Hope you like it. Qorus- It is not always easy to distinguish genuine leaders from clever communicators. How did you select the different people you gave the floor…

Good friend Ron Shevlin sparked off a great debate about neobanks with his snarky column on Forbes the other day. His basic argument is that neobanks are over. A few choice passages: The 10 leading neobanks in the US grew by a little more than 10 million accounts in 2021, from 23.3 million to 33.5 million, according to…

I launched the new book Digital for Good in London the other day, and was joined by many friends in my network. The main highlight of the event was a panel discussion on where we are going with four panellists: Gail Bradbrook, Co-founder, Extinction Rebellion Gihan A.M. Hyde, Founder & CEO, CommUnique Tram Anh Nguyen,…