Future

There have been many attempts to create the branch of the future (Accenture, IBM, John Ryan … Deutsche Bank, Barclays Bank, Umpqua Bank …), and so I was intrigued to hear that Sberbank in Russia had made a major investment in creating a flagship branch in Moscow. I meant to drop in during my recent…

With the news that the cheque will end its life as a valid payments instrument in the UK on 31st October 2018, it's worth reminding all that it's not just old people who use them: But that the main usage is with businesses, who want to keep cheques. Because they like them for cashflow management….

In the final part of this discussion of risks and opportunities in CEE, I was asked to give a view (see if you can spot me).   So here’s my brief summary: What are the risks for the next year or two? First, we are still in the middle of what I call the internet,…

We had our final meeting of the year for the Financial Services Club in Central & Eastern Europe (FSClub CEE) this week, with an excellent panel discussion about the risks and opportunities across the region looking forward.  This is almost a bookend to our opening FSClub CEE discussion of whether there was a credit crisis…

We had our final meeting of the year for the Financial Services Club in Central & Eastern Europe (FSClub CEE) this week, with an excellent panel discussion about the risks and opportunities across the region looking forward.  This is almost a bookend to our opening FSClub CEE discussion of whether there was a credit crisis…

Just back from Athens at a conference on retail banking with the star attraction being yours truly … well, I thought I was the star attraction until the post-lunch heavyweight speaker Sir Terry Leahy, Chief Executive of Tesco, turned up … I remember hearing Tim Mason, Tesco's Marketing Director, back in 1997 talking about internet…

Most banks have evolved from days of branches and large offices, to banks with multiple channels of distribution and extensive technology backbones. The issue banks have with this structure is that the technology backbone is broken. This is well illustrated by a comment from one payments manager who said to me that he gets his…