The name is Cohen … Stephanie Cohen
There have been two major announcements of women as leaders of banks in the USA in the past month. First, Citibank announced that Jane Fraser would be the new CEO and then Goldman Sachs announced that Stephanie Cohen would head up their consumer and wealth management operations. I noted that a few friends – Theo…

Banks cannot avoid politics
It shows what a complex world we live in within our financial markets. We debate whether companies should get involved in politics, but banks cannot avoid politics. Banks are integral to governments and economies and, as such, are a political tool. Equally, banks choose to operate in markets that could be positive or negative to their…

Are our payment systems irrelevant?
I bumped into this article on The Economist the other day, which postulates that the existing financial system could be replaced. SWIFT, VISA, MasterCard and other regional and national systems like BACS, CHAPS, CHIPS, Fedwire and such like, were all created in the 1970s or thereabouts. They’re fifty years old. Nothing wrong with being old…

Digital payments in a post-COVID world
I recently saw the announcement from Santander of a foreign exchange service called PagoFX. It’s a service that goes head-to-head with TransferWise and is an interesting example of fighting back. As a result, I asked Victoria Yasinetskaya, CMO at PagoFX to tell me a bit more about what’s happening and she kindly wrote this piece for…

Does management theory work anymore?
After blogging the other day that big banks will never be replaced and they’re just playing a game of Pac-Man, I was watching this two-minute explainer of Michael Porter’s five forces from Harvard Business Review (a two-minute video): The five forces are buyers (customers), suppliers, substitutes, new entrants and existing rivals. It’s an old concept…

Why big banks get bigger (it’s all about Pac-Man)
I’ve spent a long time writing about how bad banks are with technology and digital transformation … but I’ve never said banks will be eaten by technology. So many other companies and industries are destroyed by technology, but banking is not one of them. I laugh when I read about The End of Banking, Banking…

New Research Finds Banking Industry Positive on Effects of Covid-Crisis
During the summer I teamed up with a colleague, George Ravich, to research views on the crisis amongst the financial community. We published the results in August, and here’s an update guest blog from George on the process. New Research Finds Banking Industry Positive on Effects of Covid-Crisis Chris Skinner and I set out…

The 11 P’s of Banking and 4 P’s of the Banking Mix
When I was growing up with learning management skills, one of those I focused upon was marketing and Kotler’s 4 P’s. If you’re not familiar it’s all about product, price, promotion and place. It’s something easy to remember, but then most folks are hard pushed to remember more than three things. That’s a shame as…























