Bank customers aren’t always right
It’s August – the quietest month in business. Everyone I email sends back an out of office autoreply, and yet I’m here still blogging. So what to blog about? Well, this month might be a little inconsistent, but I do love posting funny stories in bank branches. The reason is (a) they’re funny and (b)…

Conference buzzwords … what’s on your list?
I go to too many conferences and have my very own list of Bingo Buzzwords including apps, APIs, analytics, blockchain, cloud and more. There are four specific words that are used often however, which make my crawl a little. The reason is that I don’t think anyone knows what they mean by them. The four words…

If you like change, don’t work for a bank
I just had a really interesting, off-the-record, discussion with a banker. Can’t give too much detail therefore, but here’s how the conversation went: “So, what’s it like working for MegaRetailBank?” “Shocking”, he said. “They are completely branch focused. Here’s an illustration. They launched a new retail bank subsidiary in a country in 2008. That country…

We are the Robots: science fiction becomes science fact
I recently talked about the oncoming internet developments that follow the internet of things, from the internet on demand (3D and 4D printing) to the internet of robots. A colleague came up afterwards, and said I was daft to talk about robots. It’s science fiction he claimed. I disagreed as science fiction is rapidly becoming…

Too Big To Change, Seagull Management and The Yes Team
Forget Too Big To Fail (TBTF), the real issue is that the global universal banks built between 1995 and 2015 are Too Big To Change (TBTC). They are changing, but it’s not easy. Think about it. These banks have built themselves up into global powerhouses, operating in over 100 countries and offering everything from retail…
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