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Creating PayPal’s Perfect Storm

Apparently, I am a miscreant.  I am the one guy who managed to break PayPal.  What?  OK, here’s the story.  The next 2,000 words tell the story but, if you’d rather miss that and cut to the chase, jump to the end. Most of my customers wire me the money.  …

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Bank customers aren’t always right

It’s August – the quietest month in business.  Everyone I email sends back an out of office autoreply, and yet I’m here still blogging.  So what to blog about?  Well, this month might be a little inconsistent, but I do love posting funny stories in bank branches.  The reason is …

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FU EU #Brexit

Well, like all of you, I wake up this morning to find that the UK has decided to tell Europe to fork off.  You probably think I’m going to blog about what it all means and the implications for financial markets (I did that the other day and back in …

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The Bank Dick

It’s amazing what you stumble across on the internet. I was looking for some bank news the other day, when all of a sudden cropped up this clip from the 1940 film The Bank Dick (Detective) with the famous drinking actor W. C. Fields. I’m posting it partly because the head …

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Too Big To Change, Seagull Management and The Yes Team

Forget Too Big To Fail (TBTF), the real issue is that the global universal banks built between 1995 and 2015 are Too Big To Change (TBTC).  They are changing, but it’s not easy.  Think about it.  These banks have built themselves up into global powerhouses, operating in over 100 countries …

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My favourite banking screw up stories

There are so many examples of banks messing up customer accounts around the world that it would be tough to know where to start … except that as I live in Britain, that’s pretty good place to begin. There media here love to regularly report banks messing up, and so …

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