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When will banks stop seeing financial inclusion as charity?

I was asked this question at a recent conference and yes, banks do believe that the mass poor are just that: poor.  How do you make a profit out of the poor?  Well, truth be told, the poorest are the most profitable.  They’re the ones who need loans and go overdrawn, and therefore pay all…

57 banks and nothing wrong?

Seven years ago, the first new retail bank in almost a century got its licence to open: Metro Bank.  Now, there are so many new banks starting up in Britain (and across Europe) that it’s sometimes hard to keep up with it all.  There are app-only start-up banks (Atom, Monzo, Starling, Tandem); foreign exchange payment cards (Revolut, SuperCard); personal…

Counterparty payments in seconds is an easy sell

It made me laugh today.  I was chairing a panel where Romana Kumar, Head of Global Transaction Banking for the National Bank of Abu Dhabi (NBAD), was discussing their trial of Ripple.  The background to this was announced in a press release on 1st February 2017: Ripple’s Distributed Financial Technology fits within NBAD’s existing infrastructure…

An interview with Tom Blomfield, co-founder of Monzo

The first job Tom Blomfield (left in photo) ever had was delivering leaflets for estate agent Wilson Heal. He  lasted one day in the cold December rain before convincing the guys that leaflets were old school and they really needed a website, which Tom then built and still exists today. That opened up the world…

web 5.0, the 2030s and Samantha

There’s a line in the 2013 film Her, it’s not just an operating system, it’s a consciousness.  The film is about Theodore, played by Joaquin Phoenix.  Theodore is a lonely writer who gets to trial a new operating system OS1, the world’s first artificially intelligent operating system.  The OS1 tailors itself to your habits and…

Who needs a financial centre?

For ten years, my friends cover at Z/Yen have been producing the Global Financial Centres Index (GFCI), on behalf of the City of London.  It’s a research program where people can answer the survey questionnaire and, from those participating, the different cities of the world vying to be financial hubs are ranked.  Around 2,500 people respond…

The biggest innovations in retail banking (research)

OK, OK, OK, I promise to stop posting predictions and trends and blah, blah, blah, but this one has an interesting provenance and history.  Last year, one of my most read blog entries was this one: The top ten trends in banking innovation  (February 2016).  This was a summary of the top trends in banking innovation, and…

The Catch 22 of Banking

I realised the other day that financial markets are confused.  On the one hand, we spend all of our time criticising banks for being slow to change, inflexible, lacking customer focus and being greedy and, in some cases, fraudulent; on the other, many reckon that challenger banks are not that at all – they’re just…

2017 – a decisive year for retail payment services in Europe

In case you missed it, there was an important keynote speech by Yves Mersch, Member of the Executive Board of the ECB, at a conference in France last Friday.  It has some key announcements in there, so I’m reproducing the speech here for those interested in immediate payments and what Europe is doing. Keynote speech…

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