Innovation

We seemingly spend all of our time bashing banks these days, me included.  They’re either slow, unresponsive and ignorant of change, or they’re greedy, arrogant and screwing the economy. You can’t win. That’s why my new book was going to be called: “don’t tell my mum I work for a bank … she thinks I’m…

We seemingly spend all of our time bashing banks these days, me included.  They’re either slow, unresponsive and ignorant of change, or they’re greedy, arrogant and screwing the economy. You can’t win. That’s why my new book was going to be called: “don’t tell my mum I work for a bank … she thinks I’m…

Apologies but it’s that time of year where my nerve endings jangle with tension as I get into another crappy debate about multichannel strategies. “We’ve got our contact centre, then there’s our internet banking division and now we have to integrate these mobile thingymyjigs.  These channels are never-ending, wail, wail, sniff, sniff.” Don’t you guys…

This week's UK Computing magazine has an interesting interview with Barclays retail COO Shaygan Kheradpir.  In a pure scrape of the entire article, I thought it worth reproducing here: Enabling customer-facing staff to access bespoke financial services apps using tablet computers is just one of several ways in which COO Shaygan Kheradpir is transforming the retail banking experience…

I’m at a payments conference today – and so will finish off the TEDx Wall Street story tomorrow – but wanted to post a quick update for those who are looking at mobile versus proximity payments. Here are two stories. The first is about the London Olympics, which will be the first ‘cashless Olympics’ according…

I’m at a payments conference today – and so will finish off the TEDx Wall Street story tomorrow – but wanted to post a quick update for those who are looking at mobile versus proximity payments. Here are two stories. The first is about the London Olympics, which will be the first ‘cashless Olympics’ according…

I did a speech about innovation yesterday. As usual, the opening question was: “which is the most innovative company in the world?” and, as usual, the answer shouted back was: “Apple”. Apple. The firm everyone wants to be like because they are cool, successful, the world’s most valuable company by market capitalisation and because they are what…

Spent most of this week at a payments conference. The theme was relentlessly around mobile payments, as this area of the market has truly kicked off as a major focal point for banks, telecommunications firms, retailers and merchants. There was a particularly interesting debate about contactless payments, as this is also something that is being…