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Innovation

A quick check on social banking in Britain

First Direct

I’ve written lots about USAA and First Direct as leaders in new media.  Both are financial firms without branches and both are loved by their customers.  The key thing that differentiates both institutions is that they recognise they exist as a remote engagement and hence truly understand the art of …

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Does anyone care about Square?

Paypal_here_dongle_0

We will soon live in a world without payments. As retailers integrate more of the financial transaction into their trade processes, the more we live in a world where payments become increasingly irrelevant. The ability to walk into a coffee shop and get that cappuccino without scrambling for the change …

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Which bank demonstrates the most innovation?

BBVA

I often see interesting blogs and articles in foreign language and, thanks to Google Translate and the pervasive power of the English language as the standard language of the internet and business, I’ve now been connected globally with people on the edge of bank innovation and design. I regularly track …

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