Chris Skinner's blog

Shaping the future of finance

Numbers

Numbers: First Direct UK versus eBank Japan

First Direct has: 3,200 staff 1.16 million customers 85%+ of customer contact is electronic 44% of sales are via e-channels 890,000 Internet Banking customers 370,000 SMS message banking customers 2.6 million text messages are sent to customers every month 157,760 telephone calls are handled each week eBank Japan has: 2.8 million accounts 195 staff All…

The Amazing World of Social Connectivity

It's been a while since I did a numbers post on social media, but it's time for an update and there's a great supplement in this week’s Economist discussing all things social networking. It's well worth reading the whole 20-page report but, if you don’t have time, here are the stats (always useful). Social Audiences…

Twitter.com+facebook.com+myspace.com_uv_460

M-PESA reaches 8 million people and $3.37bn

Just checked out Safaricom's results presentation for the first half-year 2009-2010, and found some interesting slides on M-PESA:       Fascinating results … especially as Safaricom were not the instigators of M-PESA. At the start, they could not commit to a risky project of this nature with resources and so Vodafone brought in a…

M-PESA

Zopa members’ lending near £2 million a day

Just stumbled across the website Lendify – a tracking system for lending on Zopa UK, the P2P social lending service. Here's the chart for the last 28 days (doubleclick to enlarge): And here are the numbers: Wed 23rd DecemberTotal Offered £1,784,930 (+£178,090) 7 Day Demand £3,677,500 (+£150,400) Avg Lender Rate 11.1% (-0.08%) Tue 22nd DecemberTotal…

Lendify

Bank of America’s mobile numbers are shocking

I was just writing a paragraph about mobile for a client's report, when I realised what I had written: This year has seen dramatic innovations in mobile usage, such as those of the Bank of America in the USA. According to Doug Brown, SVP at Bank of America responsible for their mobile banking channel, they…

Interesting stats from the Payments Council

Just received a press release from the UK Payments Council that makes interesting reading.  The figures show that spending by card, cheque, cash and automated payments over the last six years has changed little, beyond the usual variance to consumers' payment habits, despite the difficult economic conditions. The latest quarterly figures reveal that: The number…

VocaLink_rgb_250x120

Interesting stats from the Payments Council

Just received a press release from the UK Payments Council that makes interesting reading.  The figures show that spending by card, cheque, cash and automated payments over the last six years has changed little, beyond the usual variance to consumers' payment habits, despite the difficult economic conditions. The latest quarterly figures reveal that: The number…

VocaLink_rgb_250x120

Interesting stats from the Payments Council

Just received a press release from the UK Payments Council that makes interesting reading.  The figures show that spending by card, cheque, cash and automated payments over the last six years has changed little, beyond the usual variance to consumers' payment habits, despite the difficult economic conditions. The latest quarterly figures reveal that: The number…

VocaLink_rgb_250x120

We don’t need your customer service

For a while now Monitise, the mobile payments processing firm, has been researching views on the future of banking with the Future Foundation, part of Experian. Their objective is to find out how our relationship with money is changing and to understand how the culture of money will develop over the next few years. The…

We don’t need your customer service

For a while now Monitise, the mobile payments processing firm, has been researching views on the future of banking with the Future Foundation, part of Experian. Their objective is to find out how our relationship with money is changing and to understand how the culture of money will develop over the next few years. The…

Intelligent Money: Our Future Is Where We Do Not Think About Money, As Our Money Thinks For Us

What is the future?

Learn more

Learn more about Chris

About Chris Skinner

The Past, Present And Future Of Banking, Finance And Technology

Fintech expert Chris Skinner: countries need digital transformation to remain competitive

Join me on Linkedin

Follow Me on X!

Hire Chris Skinner for dinners, workshops and more

Learn directly from from one of the most influential people in technology, gain insights from the world's most innovative companies, and build a global network.

Chris’s latest book

Order now

Chris Skinner’s ‘Intelligent Money’ Book Launch Event

Lifetime Achievement Award

Kids creating the future bank | TEDxAthens

Alex at the Financial Services

Gaping Void's Hugh MacLeod worked with the Finanser