Numbers: First Direct UK versus eBank Japan
First Direct has: 3,200 staff 1.16 million customers 85%+ of customer contact is electronic 44% of sales are via e-channels 890,000 Internet Banking customers 370,000 SMS message banking customers 2.6 million text messages are sent to customers every month 157,760 telephone calls are handled each week eBank Japan has: 2.8 million accounts 195 staff All…