Numbers: State Bank of India
I love talking to Chinese and Indian banks, just by the sheer drama of hearing their numbers. For example, I talked with State Bank of India this week. They have: 150 million customers 11 million High Net Worth customers who earn >US$10,000 per month Increased their ATM network from 12,000 to 20,000 units over the…
Why the G20 will disagree with the IMF reforms
I don’t know if any of you read the IMF report recommending two new bank taxes: a bank levy based upon the risk banks represent, called a Financial Stability Contribution (FSC); and a straight tax on profits and bonuses called the Financial Activities Tax (FAT). If you haven't, then I can recommend it's worth a…
And here’s some commercial payments news
I sometimes get unusual things in the email – no comments thanks – such as the full post-conference write up of a cards and commercial payments conference in the USA last month. Here’s a few quotes and notes that caught my attention … Marcie Verdin, Group Head of Large Market Segment, Global Commercial Products (why…
A majority vote social media as important – critical for banking
Earlier this year we surveyed the Financial Services Club members and readers of the Finanser for their views on social networking and social media in banking. In February, we published the initial results as a qualitative report and now we have crunched the numbers to produce the quantitative report. There were 444 respondents to the…
Numbers: First Direct UK versus eBank Japan
First Direct has: 3,200 staff 1.16 million customers 85%+ of customer contact is electronic 44% of sales are via e-channels 890,000 Internet Banking customers 370,000 SMS message banking customers 2.6 million text messages are sent to customers every month 157,760 telephone calls are handled each week eBank Japan has: 2.8 million accounts 195 staff All…
The Amazing World of Social Connectivity
It's been a while since I did a numbers post on social media, but it's time for an update and there's a great supplement in this week’s Economist discussing all things social networking. It's well worth reading the whole 20-page report but, if you don’t have time, here are the stats (always useful). Social Audiences…
M-PESA reaches 8 million people and $3.37bn
Just checked out Safaricom's results presentation for the first half-year 2009-2010, and found some interesting slides on M-PESA: Fascinating results … especially as Safaricom were not the instigators of M-PESA. At the start, they could not commit to a risky project of this nature with resources and so Vodafone brought in a…
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