I sometimes get unusual things in the email – no comments thanks – such as the full post-conference write up of a cards and commercial payments conference in the USA last month. Here’s a few quotes and notes that caught my attention … Marcie Verdin, Group Head of Large Market Segment, Global Commercial Products (why…
Earlier this year we surveyed the Financial Services Club members and readers of the Finanser for their views on social networking and social media in banking. In February, we published the initial results as a qualitative report and now we have crunched the numbers to produce the quantitative report. There were 444 respondents to the…
First Direct has: 3,200 staff 1.16 million customers 85%+ of customer contact is electronic 44% of sales are via e-channels 890,000 Internet Banking customers 370,000 SMS message banking customers 2.6 million text messages are sent to customers every month 157,760 telephone calls are handled each week eBank Japan has: 2.8 million accounts 195 staff All…
It's been a while since I did a numbers post on social media, but it's time for an update and there's a great supplement in this week’s Economist discussing all things social networking. It's well worth reading the whole 20-page report but, if you don’t have time, here are the stats (always useful). Social Audiences…
Just checked out Safaricom's results presentation for the first half-year 2009-2010, and found some interesting slides on M-PESA: Fascinating results … especially as Safaricom were not the instigators of M-PESA. At the start, they could not commit to a risky project of this nature with resources and so Vodafone brought in a…
Just stumbled across the website Lendify – a tracking system for lending on Zopa UK, the P2P social lending service. Here's the chart for the last 28 days (doubleclick to enlarge): And here are the numbers: Wed 23rd DecemberTotal Offered £1,784,930 (+£178,090) 7 Day Demand £3,677,500 (+£150,400) Avg Lender Rate 11.1% (-0.08%) Tue 22nd DecemberTotal…
I was just writing a paragraph about mobile for a client's report, when I realised what I had written: This year has seen dramatic innovations in mobile usage, such as those of the Bank of America in the USA. According to Doug Brown, SVP at Bank of America responsible for their mobile banking channel, they…
Just received a press release from the UK Payments Council that makes interesting reading. The figures show that spending by card, cheque, cash and automated payments over the last six years has changed little, beyond the usual variance to consumers' payment habits, despite the difficult economic conditions. The latest quarterly figures reveal that: The number…
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