Everyone’s now talking about mobile payments and mobile banking. I was talking about that effectively as a core strategic area back in 2004. So it took about five years to become the mainstream bank conversation. Now, I talk about social payments and social banking. I’ve been talking about this as a core strategic area since…
There’s a strong dialogue about why new services such as PayPal and Square take off so fast, and the answer is a combination of usability and accessibility. If something is easy and it works, then it can gain critical mass fast. That’s true of Facebook, Twitter and other social media. The more intuitive, accessible, easy…
We talk a lot about the threat of mobile carriers and telecom firms moving into banking and eating our lunch. We cite examples such as NTT DoCoMo buying a credit card firm or Safaricom becoming the biggest financial transactor in Kenya, and what that will mean to banking in the future. We see O2 and…
I often use two discussion points by way of background when talking about the future. The first is that kids will show you the way, because children are rushing towards the future whilst most adults are rushing away from it. Children at 9 and three-quarters and 12 and half, whilst adults are celebrating their 31st…
I was surprised or not to have a long discussion with some bankers and corporates about personalisation last night. My contention was that a bank should know that they have an influential corporate treasurer decision maker as a business client, and be able to use that knowledge to deliver better service to that individual as…
Interesting dialogue about social media in finance. Social media is so wide and vast today that it’s hard to cover in one blog post. Most people think Facebook and twitter when you say social media (eight and five years old respectively), but it’s far more than that these days. It’s Groupon, foursquare, YouTube, Tumblr, Google+,…
Interesting dialogue about social media in finance. Social media is so wide and vast today that it’s hard to cover in one blog post. Most people think Facebook and twitter when you say social media (eight and five years old respectively), but it’s far more than that these days. It’s Groupon, foursquare, YouTube, Tumblr, Google+,…
I’ve spent my life working with banks and technology firms, trying to align technology with business strategy and vice versa. And yet it was only yesterday that I realised that these two industries are ripping each other apart. The fact is that banking was managed in a risk averse way for centuries through diligent book-keeping…
I’ve spent my life working with banks and technology firms, trying to align technology with business strategy and vice versa. And yet it was only yesterday that I realised that these two industries are ripping each other apart. The fact is that banking was managed in a risk averse way for centuries through diligent book-keeping…
I just got a copy of the latest Pew Internet Project report which invited experts and other Internet stakeholders to offer their predictions on the future of mobile payments, and what people’s “wallets” might look like in 2020. Here’s a summary of what they found taken directly from the report, which you can download here (35…
