Is digital banking done?
As Revolut reports exceeding 40 million customers across Europe and Monzo raises $430 million at a $5 billion valuation, many people are thinking that the challengers are no longer challengers. They are banks. Putting it in context, in the UK, NatWest have 14 million retail customers; Monzo has over 9 million. The challenger has matured. Yet, when…

What’s NOT hot in Fintech?
In discussion with other investors, we were talking about what’s hot and what’s not in fintech. What’s hot I discussed the other day. What’s not is today’s discussion. Our conclusion was that digital banking, neobanks and challengers, BaaS, payments, lending and other well trodden fintech fields are no longer hot. Been there, done that. These are the areas…

How can we be data-driven when we’re data-dumb?
I’ve written a lot about how banks are dumb with data because they’re spread over so many systems with massive technical debt, and yet every bank is now saying to me that they are “data driven” with “digital at the core”. Really? Most of those banks, when I look under the hood, are bankensteins. These…

How can we create an innovation culture in a zero-risk company?
Presenting to a group of banking people the other day, the constant question was about risk, return, regulation and compliance. It actually became quite irritating until one person said: “how can we create an innovation transformation culture in a zero-risk company?” It then hit me: these guys cannot do this. It’s too hard. I’ve had…

What’s the future of card schemes?
I got into a new debate yesterday, talking with two guys who are formerly with big card companies (shush, you know who), and we started debating the four-pillar model that’s been around for the last half century. The model is the basis of the card industry and involves acquiring merchants, issuing cards through banks, and then…


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