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Talking about trust, the other side of the coin is what is the bank doing to protect privacy? Increasingly, due to regulatory concerns, banks are becoming government spies. They are watching our every move and reporting it. This recently cropped up on my personal radar when the bank became my interrogator and grilled me about…

Building upon my blog about Revolut the other day, and their need for a banking license, I’ve been accused many times of coming back to a theme that you can only be a bank if you’re a bank with a license. Why do I keep coming back to this theme? It’s all about trust and…

It’s all about the difference between an emoney provider and a bank … I’ve been having an ongoing debate with a Revolut fan about the fact that they have an emoney licence, as an EMI (Electronic Money Institution), and that they are not a bank in Britain. It’s part of the ongoing debate about their…

You may not have spotted it this week, but there has been a number of major strategic changes and moves by fintech leader Stripe. I’ve followed Stripe since their founding in 2010, and use them as a poster child of change in finance and technology, as demonstrated by their fast cycle growth from a company…

The bank that wants to verify my identity but cannot accept the information … OMG, what’s going on? Under new UK government rules, there’s been a crackdown on money laundering and customer identity in the banking system. The response of the banks has been archaic to say the least. By way of example I blogged…

One of my readers picked me up on my articles about the use of customer data, AI and open banking last week, saying that I had missed a critical point. What had I missed? Well, the discussions were mainly about the use of customer data for marketing, advice, safety, security, risk and compliance … but…

Continuing my debate about data usage and data abuse, I listened to a fascinating discussion from the BBC about whether Mark Zuckerberg is a good or bad billionaire. You can listen to the podcast if interested, but a few items came up such as the release of customer data to Cambridge Analytica a few years…

Be careful with data Many years ago a few banks debated the idea of selling customer data to get a payback. It was the wrong decision – if you sell customer data, it should the customer who gets the payback, not the bank – and they failed. The two specific examples I remember are Barclays…

Just been having a few meetings about the future of payments. Funnily enough, that sounds like the theme of my new book Intelligent Money. The message? Money is embedded, invisible and intelligent. It is ubiquitous, everywhere, anywhere. It is just part of the fabric of the world we live in. But then I thought further, talking…

The G20’s central banks announce a global alliance for digital currencies It’s been bubbling away for a while but, as central banks are launching CBDCs (Central Bank Digital Currency) all over the world, there is now a G20 agreement to create a global digital currency. Initiated by Christine Lagarde at the European Central Bank (ECB),…