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What Sky TV’s service teaches banks

There are many examples of bad service and few of great service, but when you do find great service you might write about it and when you get bad service you definitely talk about it. That is why various studies say that if a customer has a bad experience they will tell four of their…

America is not in recession

Matthew Bishop, the American business editor of the Economist, talked through his views on the credit crunch at a conference I am attending in Miami. He began by asking the audience if they thought the USA was in recession. This was using voting devices. Y’know the ones you get at conferences that are a bit…

Are Stock Exchanges fungible?

Reading today’s news headlines, you might think that the markets had exploded or imploded, dependent upon where you sit. Apparently, hundreds of new exchanges and multilateral trading facilities have started up and are winning business away from traditional exchanges. But the question top of my own mind is whether stock exchanges are really fungible? According…

Are Stock Exchanges fungible?

Reading today’s news headlines, you might think that the markets had exploded or imploded, dependent upon where you sit. Apparently, hundreds of new exchanges and multilateral trading facilities have started up and are winning business away from traditional exchanges. But the question top of my own mind is whether stock exchanges are really fungible? According…

Where Trading and the Internet combine for Liquidity

I saw this blog from a VC in NYC today.  It’s entitled: "We Need A New Path To Liquidity" and I had to read that as I thought it would be all about how to trade out of recession or something.  But no.  It’s about Microsoft, Yahoo!, Google, AOL, News Corp/MySpace and all these other…

G7 Leaders to meet the Bank Top 10 to fix the credit crisis

According to various reports, the seven finance ministers of the G7 have asked to meet leaders of the ten largest banks, including Citigroup and Mizuho Corporate Bank, tomorrow.  The aim is to create a strategy to deal with the widening panic over the global credit crisis.    A Japanese Finance Ministry official said: "About 10…

G7 Leaders to meet the Bank Top 10 to fix the credit crisis

According to various reports, the seven finance ministers of the G7 have asked to meet leaders of the ten largest banks, including Citigroup and Mizuho Corporate Bank, tomorrow.  The aim is to create a strategy to deal with the widening panic over the global credit crisis.    A Japanese Finance Ministry official said: "About 10…

Microsoft’s Vista is better than the Mac

Not really, but there is a lot more debate about its pro’s and con’s amongst the tech community, with at least some saying it is not that bad.  Not many, but a few. I reckon that 95% of Vista users have not had the issues I have had, and are happy.  They may not have…

Microsoft’s Vista is better than the Mac

Not really, but there is a lot more debate about its pro’s and con’s amongst the tech community, with at least some saying it is not that bad.  Not many, but a few. I reckon that 95% of Vista users have not had the issues I have had, and are happy.  They may not have…

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