We see the media regularly slagging off bank customer service as terrible. Bank complaints are soaring, and branch closures are regularly reported as a disgrace. But this is where the media gets it wrong. First, bank customer service is second to none compared to other industries and, second, banks don’t need branches to provide service. As…
I was surprised in 2014 by how many banks started to get the digitisation message, and this will snowball in 2015. Already we see big changes, with banks such as Lloyds and ING stating that they have to change massively to reduce costs, lay off staff, close branches and move their investments towards digitisation. Alongside this,…
I was surprised in 2014 by how many banks started to get the digitisation message, and this will snowball in 2015. Already we see big changes, with banks such as Lloyds and ING stating that they have to change massively to reduce costs, lay off staff, close branches and move their investments towards digitisation. Alongside this,…
For Europe, it's been a quite a challenge dealing with the Ukrainian situation. For a start, it's a country that has a large part of the population wanting to have closer integration with Europe, with dialogue about Ukraine integration into the EU for some time. However, as can be seen from yesterday's discussion, the Ukraine…
For Europe, it's been a quite a challenge dealing with the Ukrainian situation. For a start, it's a country that has a large part of the population wanting to have closer integration with Europe, with dialogue about Ukraine integration into the EU for some time. However, as can be seen from yesterday's discussion, the Ukraine…
I have several Russian friends who have explained some of the background here. We also should remember that many of our colleagues in Poland, Germany and other nations grew up in a Russian society, so this is no clear cut structure. For example, until the 1950s, Crimea was Russia's health resort and the majority of those…
I recently noticed that Wired held their 2014 conference with a speaker from the Ukraine. The speaker was Yulia Marushevska, a young lady from the Ukraine with no special attributes … apart from making a film about being Ukrainian during the November 2013 through February 2014 Maidan Square protests that went completely mad on the viral network….
