There's a busy week coming up in February when all the innovators gather in London. First, there's the Bank Innovators Lab Day run by FSClub friend JP Nicols on February 9. Then there's Finovate Europe on February 10 and 11, run by our friends Jim Bruene and Eric Mattson. And the week ends on February…
I stumbled across a blog post from a colleague in the USA, Kathy Burger, announcing the end of Bank Systems & Technology (BS&T) last week. I then noticed her commentary was deleted from the website. My guess is that BS&T is ceasing print media and has made Kathy redundant, as her post implies that BS&T is…
I stumbled across a blog post from a colleague in the USA, Kathy Burger, announcing the end of Bank Systems & Technology (BS&T) last week. I then noticed her commentary was deleted from the website. My guess is that BS&T is ceasing print media and has made Kathy redundant, as her post implies that BS&T is…
We see the media regularly slagging off bank customer service as terrible. Bank complaints are soaring, and branch closures are regularly reported as a disgrace. But this is where the media gets it wrong. First, bank customer service is second to none compared to other industries and, second, banks don’t need branches to provide service. As…
We see the media regularly slagging off bank customer service as terrible. Bank complaints are soaring, and branch closures are regularly reported as a disgrace. But this is where the media gets it wrong. First, bank customer service is second to none compared to other industries and, second, banks don’t need branches to provide service. As…
I was surprised in 2014 by how many banks started to get the digitisation message, and this will snowball in 2015. Already we see big changes, with banks such as Lloyds and ING stating that they have to change massively to reduce costs, lay off staff, close branches and move their investments towards digitisation. Alongside this,…
I was surprised in 2014 by how many banks started to get the digitisation message, and this will snowball in 2015. Already we see big changes, with banks such as Lloyds and ING stating that they have to change massively to reduce costs, lay off staff, close branches and move their investments towards digitisation. Alongside this,…
For Europe, it's been a quite a challenge dealing with the Ukrainian situation. For a start, it's a country that has a large part of the population wanting to have closer integration with Europe, with dialogue about Ukraine integration into the EU for some time. However, as can be seen from yesterday's discussion, the Ukraine…
