Chris Skinner's blog

Shaping the future of finance

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February discounts … Finovate, Next Bank Europe, Bank Innovators Lab Day

There's a busy week coming up in February when all the innovators gather in London. First, there's the Bank Innovators Lab Day run by FSClub friend JP Nicols on February 9. Then there's Finovate Europe on February 10 and 11, run by our friends Jim Bruene and Eric Mattson. And the week ends on February…

Which bank stock would you buy?

I was asked which bank to invest in the other day, and it’s been on my mind ever since, as that’s a tough question. Which bank stock would you buy? Since January 2008, Bank of America has lost nearly 56% of its value, compared with 81% in Citigroup and 4% at Goldman Sachs. Conversely, J.P….

Sign of the times: Bank Systems & Technology ceases print media

I stumbled across a blog post from a colleague in the USA, Kathy Burger, announcing the end of Bank Systems & Technology (BS&T) last week.  I then noticed her commentary was deleted from the website.  My guess is that BS&T is ceasing print media and has made Kathy redundant, as her post implies that BS&T is…

Sign of the times: Bank Systems & Technology ceases print media

I stumbled across a blog post from a colleague in the USA, Kathy Burger, announcing the end of Bank Systems & Technology (BS&T) last week.  I then noticed her commentary was deleted from the website.  My guess is that BS&T is ceasing print media and has made Kathy redundant, as her post implies that BS&T is…

Why #Vodafone sucks and mobile carriers will lose in banking

We see the media regularly slagging off bank customer service as terrible.  Bank complaints are soaring, and branch closures are regularly reported as a disgrace. But this is where the media gets it wrong. First, bank customer service is second to none compared to other industries and, second, banks don’t need branches to provide service.  As…

Apple EU law leaflet1

Why #Vodafone sucks and mobile carriers will lose in banking

We see the media regularly slagging off bank customer service as terrible.  Bank complaints are soaring, and branch closures are regularly reported as a disgrace. But this is where the media gets it wrong. First, bank customer service is second to none compared to other industries and, second, banks don’t need branches to provide service.  As…

Apple EU law leaflet1

2015 for banks: a year of metamorphosis

I was surprised in 2014 by how many banks started to get the digitisation message, and this will snowball in 2015.  Already we see big changes, with banks such as Lloyds and ING stating that they have to change massively to reduce costs, lay off staff, close branches and move their investments towards digitisation.  Alongside this,…

2015 for banks: a year of metamorphosis

I was surprised in 2014 by how many banks started to get the digitisation message, and this will snowball in 2015.  Already we see big changes, with banks such as Lloyds and ING stating that they have to change massively to reduce costs, lay off staff, close branches and move their investments towards digitisation.  Alongside this,…

Welcome to 2015!

Welcome to 2015! Hello to a whole New Year and we trust you had a fantastic holiday break. Back with a bang, we will have lots of news, predictions, forecasts and ideas to share over the next few weeks but, to start the New Year, here are a few special pieces of news. First, we…

How Europe sees the Ukraine crisis

For Europe, it's been a quite a challenge dealing with the Ukrainian situation.  For a start, it's a country that has a large part of the population wanting to have closer integration with Europe, with dialogue about Ukraine integration into the EU for some time.  However, as can be seen from yesterday's discussion, the Ukraine…