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I didn’t mean to make this a series of articles, but it has become one. After discussing TQM and BPR, then getting into STP, today it is the turn of ISO. It’s not actually me having a pop at ISO, but the fact that discussions have been on-going about STP for so long, and now I…

Further to yesterday’s dialogue around TQM, I got into a conversation with a couple of folks about the fact that we don’t have real STP, Straight Through Processing, in most financial firms. One senior manager said that he had started focusing upon STP back in the 1970s and couldn’t believe that, thirty years later, we…

When I was growing up in business, there weren’t many management gurus around.  In fact, I think there was just one: Peter Drucker. Drucker was the book for every student of management. He was it. Then I moved into industry and another book came out: In Search of Excellence. This one was by Tom Peters…

Which? Magazine stirred up the old debate about free banking yesterday, by publishing a report which shattered the image of free banking being free. They asked over 2,000 consumers how they felt about banks and more than 60% of those surveyed said they had paid a bank charge that they thought was "unfair, hidden or disproportionate"….

One of the reoccurring conversations in banking is trust. I’ve blogged about it many times, and it’s a point that arises in almost every conversation about how banks prosper. There are two sorts of trust here however. Trust in banks to do the right thing, and trust in banks to manage our money with accuracy….

As you can see from this morning’s headlines, Standard Chartered Bank (SCB) is being investigated for supporting Iranian banks and businesses, much to the irritation of the US Authorities. The newly formed New York State Department of Financial Services (DFS) – note, this is not a Federal Institution but the New York equivalent of the…

This is a guest post by Financial Services Club alumni Professor Michael Mainelli: One of the most famous security posters of the Second World War read “Loose Lips Sink Ships”. The idea was to curtail careless talk and prevent giving away information to the enemy. The Libor scandal has featured a different problem: too little…