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PPI mis-selling costs UK banks £6 billion

Lloyds took a big hit in first quarter for PPI payments, the mis-selling of payment protection insurance.  The other banks did the same and Santander took a hit this quarter. The issue is that PPI is an insurance that is meant to cover loan repayments if the borrower becomes ill or loses their job.  The…

PPI

The outlook for UK banking results this week

So today marks the start of the bank reporting season in the UK which, based upon last week’s results in the USA and Europe, will be pretty bleak too. First, we have HSBC which is a mixed bag of news. According to the Telegraph, HSBC will report “a profit for the first six months of the…

Delivering stellar service in banking

I keep thinking about stellar service and what it could mean. Very rarely do you experience stellar service these days. With airlines, it’s a pain to fly.  The airport experience is degrading and the flight itself is no longer exceptional, even in the best class airlines, thanks to the loss of business in recent years…

Too Big To Fail or Too Small To Succeed

We talk all the time about too big to fail, alternatively known as TBTF or 2B2F, but is there another side to this equation of the GFS (Global Financial Crisis) which could be called TSTS or 2S2S? TSTS is too small to succeed, and it strikes me that the financial industry has squeezed out almost…

Totally immersive experiential marketing

Nothing to do with banking … or is it? … but I’m loving a new social media experiment being staged by Intel and Toshiba this week. They’ve hired D. J. Caruso, the Director of Disturbia, to make a social horror film … brilliant. It caught my attention on Sunday and the film started running on…

Twitter film

Totally immersive experiential marketing

Nothing to do with banking … or is it? … but I’m loving a new social media experiment being staged by Intel and Toshiba this week. They’ve hired D. J. Caruso, the Director of Disturbia, to make a social horror film … brilliant. It caught my attention on Sunday and the film started running on…

Twitter film

In the bleak mid-summer

It seems like a long bleak summer in the financial markets, as banks are reporting dire results.  It’s a combination of investment banking in the second quarter suffering serious damage across all fixed income desks, along with the Eurozone and American debt crises. There is no certainty in such times. For example, banks that usually…

In the bleak mid-summer

It seems like a long bleak summer in the financial markets, as banks are reporting dire results.  It’s a combination of investment banking in the second quarter suffering serious damage across all fixed income desks, along with the Eurozone and American debt crises. There is no certainty in such times. For example, banks that usually…

Things worth reading: 25th July 2011

Things we're reading today include … Lloyds Banking Group weighs up its options after branch sell-off flopsThe Telegraph 'Only two bids for Lloyds branches'The Independent A year of Dodd-FrankFinancial Times Eurozone's bailout of Greece sparks fears of worse to comeThe Independent Deep cost cuts loom at Europe's investment banksFinancial Times Decision looms over Deutsche Bank…

Things worth reading: 25th July 2011

Things we're reading today include … Lloyds Banking Group weighs up its options after branch sell-off flopsThe Telegraph 'Only two bids for Lloyds branches'The Independent A year of Dodd-FrankFinancial Times Eurozone's bailout of Greece sparks fears of worse to comeThe Independent Deep cost cuts loom at Europe's investment banksFinancial Times Decision looms over Deutsche Bank…

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