For the past week you could be forgiven for thinking the world was going up the spout. Not only do we have our own insular riots in Britain – for which Iranian leader President Mahmoud Ahmadinejad calls on the UN to intervene over the UK’s “violent suppression” of opposition forces or be accused of being hypocritical…
In the final part of a three-part review (parts one and two) of money lending and the accusation made by Vince Cable, the Business Secretary, of a “rip-off culture” in parts of the financial system, I decided to pick on the story of Arran Coghlan. Arran has recently been acquitted of assaulting two police officers. He…
In the final part of a three-part review (parts one and two) of money lending and the accusation made by Vince Cable, the Business Secretary, of a “rip-off culture” in parts of the financial system, I decided to pick on the story of Arran Coghlan. Arran has recently been acquitted of assaulting two police officers. He…
I don't like using acronyms like GFC, the Global Financial Crisis, but it makes sense having just found a really interesting paper by Andy Haldane, who will speak at the Financial Services Club next April. Andy is the Executive Director for Financial Stability at the Bank of England, and the paper is co-written with Sujit…
I don't like using acronyms like GFC, the Global Financial Crisis, but it makes sense having just found a really interesting paper by Andy Haldane, who will speak at the Financial Services Club next April. Andy is the Executive Director for Financial Stability at the Bank of England, and the paper is co-written with Sujit…
Lloyds took a big hit in first quarter for PPI payments, the mis-selling of payment protection insurance. The other banks did the same and Santander took a hit this quarter. The issue is that PPI is an insurance that is meant to cover loan repayments if the borrower becomes ill or loses their job. The…
I keep thinking about stellar service and what it could mean. Very rarely do you experience stellar service these days. With airlines, it’s a pain to fly. The airport experience is degrading and the flight itself is no longer exceptional, even in the best class airlines, thanks to the loss of business in recent years…
