Interesting reaction to yesterday’s kick-off about a new bank, with the responses being in three buckets: where’s the customer focus, how are you going to make money and what about the small business (SME) client? I’ll address those through the week, but want to start with the first as it strongly relates to culture. The…
No sooner does the BBA announce that the banks will not fight the PPI battle, resulting in calls for recent FSClub keynote guest Angela Knight to resign as it could cost the industry up to £8 billion, than the vultures appear with one-page ads in the UK national newspapers … … nothing like capitalising on someone…
Building on yesterday’s blog, I was talking today about how banks deliver new channels to customers today. It is often not the best, as referenced earlier this week with the cumbersome way mobile apps turning customers off due to the way a bank delivers such service. If security, sign-on and opening of the new channel…
I think I had one of my unusual spouts of cynicism yesterday when, after realising that mobile and contactless and social is all the rage in banking, none of it is really hitting the mark yet. And, for all the talk about revolutions in banking, new models of banking, new ways of banking, new players…
It's hot news right now that Sir Fred Goodwin, the former CEO of the Royal Bank of Scotland, has filed a super-injunction to stop details coming out about his personal life in the press. The issue now is that everyone wants the super-injunction removed, with MPs threatening to make public and leak to the press…
Another aspect of trading that cropped up last week was the whole thing about trading psychologies. This was kicked off by one of the speakers, a Psychology Professor, exploring the psychology of trading. In his and many other studies, trading is very much akin to madness, with ‘the deal’ being linked to gambling, sex and worse. One of…
I’ve been doing a lot of thinking about privacy and security over the past few weeks, as demonstrated by a range of blog entries: Will we ever have social security? Banks should advise customers on the do’s and don’ts of social networking Great identity theft infographic CNN – not news, but fraud How a cyber-security…
We are pleased to provide our monthly monitor of MTF performances in European Equities trading, in partnership with Thomson Reuters Equity Market Share Reporter (EMSR). Market Share based upon Euro Value March 2011 February 2011 Source: Thomson Reuters Equity Market Share Reporter Market Share based upon Volume of Trading March 2011 February 2011 Source: Thomson Reuters Equity…
