Case Studies

After a dinner meeting with First Direct (FD) at the FSClub last Monday; an interview with Paul Say, CMO of First Direct; last week concluded with a blogoblast between me, Brett King and Visible Banking with Matt Colebrook, CEO of FD. Anyone would think they were paying me to advertise their business which, just to…

Just got a really interesting survey from Deloitte looking at the future of financial services. The document is based upon a survey of 200 industry execs, and garners their views across a broad brush of areas. Interestingly 89% of those surveyed believe their firm survived the crisis as expected or better than expected. I expect…

It surprises me how often I find Spanish banks surprise me. First, BBVA launch the first really cool Bank 2.0 apps two years ago. Then Caja Navarra launches a fantastic hybrid Zopa-Bank styled P2P lending service. More recently, Santander created a really interesting head office campus full of robots. And now Banco Sabadell is one…

There are so many articles and analysis into Goldman Sachs practices at the moment … … that I’m not going to write a lengthy analysis to add to all of these, but have picked a few of the best articles at the end of this blog entry. What I would like to say is that…

Going back to the idea that a bank could offer a widget-based business model of functionality and that everything these days is free, makes me realise exactly what tomorrow’s bank will look like. The thought struck me yesterday when I took my brother-in-law’s lad to see Clash of the Titans – more my thing than…

Thanks to Andrew Carrier's tweet for spotting this brilliant story in Gizmodo about Grupo Santander's Head Office in Santander City, Spain. Gizmodo liked the fact they have wee little robots running around guiding visitors around their massive HQ. Their HQ “is so damn big and confusing to navigate that you'll desperately need these multilingual robots…

As those who follow this blog know, I write regularly about services such as Facebook and PayPal. This is because they are disruptive and fresh, as well as being incredibly successful. For example, Facebook is now the world’s #1 website, bigger than Google. Not bad for a five year old. Meantime, PayPal is still growing…

So, we are finally seeing a new retail bank launched in Britain for the first time in, oh, living memory? Yes, it’s Metro Bank time. Opening in about two months time, Metro Bank plans to grow from a couple of London branches to a couple of hundred by the end of the decade. In the…