Great article from Bloomberg Business Week about their #1 Customer Service Champion Provider: USAA. Here are a few selected pieces from the story: Since we first produced the list in 2007 with our research partner, J.D. Power & Associates, no other company has come close to achieving USAA's feat: a No. 1 or No. 2…
Thanks to the Italian blog Banca2.0, I stumbled across Dexia Belgium’s marketing campaign to Gen Y that worked wonders almost a year ago. The campaign is based around Dexia’s youth bank, Axion, and the bank’s aim was to appeal to 15 to 30 year old Belgian’s by highlighting music as the theme. But not just…
Just checked out Safaricom's results presentation for the first half-year 2009-2010, and found some interesting slides on M-PESA: Fascinating results … especially as Safaricom were not the instigators of M-PESA. At the start, they could not commit to a risky project of this nature with resources and so Vodafone brought in a…
Nothing to do with banking except that, as readers know, I am fascinated by how technology changes our lives and particuarly our relationship with each other and with our money. Right now, the biggest innovation appears to be the iPhone and iPhone apps. Only two years old, the iPhone has stormed the world and Apple…
There have been many attempts to create the branch of the future (Accenture, IBM, John Ryan … Deutsche Bank, Barclays Bank, Umpqua Bank …), and so I was intrigued to hear that Sberbank in Russia had made a major investment in creating a flagship branch in Moscow. I meant to drop in during my recent…
I've blogged a lot about Wells Fargo's innovations in the past. This is because they are one of the banks in the stream of innovation that comes out of Silicon Valley. This is why they are great proponents of social media: Blogging: FIVE corporate blogs. Online video: YouTube channel. Social networks: MySpace profile for Cassie,…
I've blogged a lot about Wells Fargo's innovations in the past. This is because they are one of the banks in the stream of innovation that comes out of Silicon Valley. This is why they are great proponents of social media: Blogging: FIVE corporate blogs. Online video: YouTube channel. Social networks: MySpace profile for Cassie,…
Just back from Athens at a conference on retail banking with the star attraction being yours truly … well, I thought I was the star attraction until the post-lunch heavyweight speaker Sir Terry Leahy, Chief Executive of Tesco, turned up … I remember hearing Tim Mason, Tesco's Marketing Director, back in 1997 talking about internet…
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