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Case Studies

USAA: #1 for Customer Service

Great article from Bloomberg Business Week about their #1 Customer Service Champion Provider: USAA. Here are a few selected pieces from the story: Since we first produced the list in 2007 with our research partner, J.D. Power & Associates, no other company has come close to achieving USAA's feat: a No. 1 or No. 2…

USAA

Congratulations to Dexia for some new bank thinking

Thanks to the Italian blog Banca2.0, I stumbled across Dexia Belgium’s marketing campaign to Gen Y that worked wonders almost a year ago. The campaign is based around Dexia’s youth bank, Axion, and the bank’s aim was to appeal to 15 to 30 year old Belgian’s by highlighting music as the theme. But not just…

Banner Concert

M-PESA reaches 8 million people and $3.37bn

Just checked out Safaricom's results presentation for the first half-year 2009-2010, and found some interesting slides on M-PESA:       Fascinating results … especially as Safaricom were not the instigators of M-PESA. At the start, they could not commit to a risky project of this nature with resources and so Vodafone brought in a…

M-PESA

Apple through the years

Nothing to do with banking except that, as readers know, I am fascinated by how technology changes our lives and particuarly our relationship with each other and with our money. Right now, the biggest innovation appears to be the iPhone and iPhone apps. Only two years old, the iPhone has stormed the world and Apple…

140162-Q209-ipod-units_original

Sberbank’s Branch of the Future

There have been many attempts to create the branch of the future (Accenture, IBM, John Ryan … Deutsche Bank, Barclays Bank, Umpqua Bank …), and so I was intrigued to hear that Sberbank in Russia had made a major investment in creating a flagship branch in Moscow. I meant to drop in during my recent…

Sber_1

(Stagecoach) Islands in the Stream

I've blogged a lot about Wells Fargo's innovations in the past. This is because they are one of the banks in the stream of innovation that comes out of Silicon Valley.  This is why they are great proponents of social media: Blogging: FIVE corporate blogs. Online video:  YouTube channel. Social networks:  MySpace profile for Cassie,…

Stagecoach Island

(Stagecoach) Islands in the Stream

I've blogged a lot about Wells Fargo's innovations in the past. This is because they are one of the banks in the stream of innovation that comes out of Silicon Valley.  This is why they are great proponents of social media: Blogging: FIVE corporate blogs. Online video:  YouTube channel. Social networks:  MySpace profile for Cassie,…

Stagecoach Island

Who’s afraid of Tesco Bank?

Just back from Athens at a conference on retail banking with the star attraction being yours truly … well, I thought I was the star attraction until the post-lunch heavyweight speaker Sir Terry Leahy, Chief Executive of Tesco, turned up … I remember hearing Tim Mason, Tesco's Marketing Director, back in 1997 talking about internet…

Terry Leahy

Get 1000’s of card numbers for $750

I'm loving Robert Siciliano's latest blog entry on buying an ATM off Craig's list, and finding 150 feet long printout of card numbers because the bar owner who sold it to him forgot to delete the transaction history. You can watch the story unfold on this FOX News clip: or read all about it on…

Westminsterbusforum

Get 1000’s of card numbers for $750

I'm loving Robert Siciliano's latest blog entry on buying an ATM off Craig's list, and finding 150 feet long printout of card numbers because the bar owner who sold it to him forgot to delete the transaction history. You can watch the story unfold on this FOX News clip: or read all about it on…

Westminsterbusforum

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Global Awards

Lifetime Achievement Award

Global 100 - 2024 Winner

Chris Skinner - Financial Markets Advisor of the Year - The Finanser - UK 2023

Best Financial Markets Advisor of the Year 2023

30 Best Regtech Blogs and Websites 2023

Kids creating the future bank | TEDxAthens

Captain Cake and the Candy Crew

Captain Cake Winner of a Golden Mom’s Choice Award

TWO-TIME WINNER OF A MOM’S CHOICE GOLD AWARD!

Alex at the Financial Services

Gaping Void's Hugh MacLeod worked with the Finanser