Digital Bank

I see a lot of people writing that Banking-as-a-Service (BaaS) is dead. That saddens me a little, as I created the term twenty years ago – have I mentioned this before? – but I agree. It is now past its prime. It was replaced by open banking. Then there was embedded finance and today it is…

Like many, I’m still working on the idea of authentication, verification and identification using immutable technologies or, more specifically, distributed ledger technologies (DLT). There are many firms active in this space, trying to create digital identity systems using DLT, but it is far more complicated than such a simple solution. The reason is that the…

There’s been a bunch of headlines in the last week of online banking failures whilst, at the same time, another group of headlines of bank branch closures because customers should use digital banking. Barclays hit by major IT outage on tax deadline day – BBC News Moment customers surge around Barclays’ cash machines for ‘free…

In an excellent article on LinkedIn, Priscilla Russo laments the state of Agentic AI from a payments point of view. Bearing in mind that 2025 is the year of Agentic AI – a world where AI agents do everything for you on your behalf – it is clear that we have a dichotomy between the open…

A quantum financial system, or QFS for short Maybe it’s the way my feeds are set up, but every day seems like a headline about cryptocurrency and AI these days. Take my daily things worth reading, and here’s a few examples just from last Monday. On crypto: Trump orders crypto working group to draft new…

As a long-term and dedicated user of facebook and twitter since the 2000s, it is weird to find that, today, they are no longer useful tools. The feeds are now stacked with Mark Zuckerberg updates, Musk propaganda and worse. The only tool that’s still useful is LinkedIn, although there are issues there too. So it…

Thirty years ago, I predicted the end of the intermediary. It’s the one prediction I got wrong as the intermediary – the middleman – is the key to good business. This is one thing I’ve learned after all these years. It’s not what you know. It’s who you know. The broker who can link the…

For many years now, we have been talking about digital identity. The core is how to prove you are you. You have to be identified, verified, authenticated and approved. You would think with so many layers of monitoring access that everyone online in the financial system could be trusted. So, how come there are criminals,…

It’s funny how things go around and come around again. For years, I’ve been bemused why banks cannot merge and be successful across borders. There have been almost zero European bank mergers of any size that are cross-border and the few that exist – Santander, Unicredit, Nordea to name a few – have all found…

Since I started in finance, there’s been an interesting debate around whether firms can grow through organic growth or acquisitive growth. Most banks have consolidated over time to become the behemoths they are today. By way of example, just look at the history of JPMorgan Chase: Source: The Brand Hopper Or, as it surprises many…