Digital Bank

There was a good report the other day from Wells Fargo. The headlines: Banks spend $200 billion a year on technology, more than any other industry 100,000 banking jobs will disappear through automation in the next five years Most will be the low-paid roles in the bank that provide administration services 1 in 5 workers…

I just stumbled across a great article about ethical banking. We can call it socially useful banking or green banking or whatever, but it’s all about a bank’s role in society and the scheme of things. Are banks doing the right or wong things? My gut feeling is that banks have been doing the wrong…

I was reflecting on the fact that we work in our silo. Our silo is banking or FinTech or InsurTech or WealthTech or RegTech or whatever. What about HealthTech, FarmTech, PharmaTech, GovTech and all the other industries digitalising? What about if we linked them all together? That’s what future trends are indicating: an integration of…

Talking of Open Banking, I hosted a dinner focused upon Open Banking and Banking-as-a-Service (BaaS) in London the other night. The conversation was with neobanks and challengers and was an interesting mix of old and young views. For example, someone opened by saying that BaaS and Open Banking has hardly delivered anything. It’s disappointing and clearly…

My mate Dave Birch wrote a Forbes piece the other day titled Unbank the Banked. I thought it was going to be a story about how banks are ejecting thousands of customers due to poor onboarding. Instead Dave wrote about the unbanked don’t necessarily need banks. It’s a good piece, but there is also the…

A year ago, Google announced a compelling new offer: “You’re lagging in technology. Your current vendors are years behind. Consumers think you’re irrelevant. We’re hip, we’re cool, we have all the latest technologies, Now, they’ve dumped it. Why? Most reports point to internal trouble and strife. For example, Ars Technica cited a report in Business Insider that the Google Pay…

The financial marketplace is becoming incredibly diverse and niche. Instead of universal banks, we now have plug-and-play code. Some would call it an object-oriented market structure. The basics are that no one dominates this structure. Instead, there are boutique players at every level of the stratosphere. The universal provider is the one with the banking…

I was thinking about the day the old bank died, and thought the comment could be taken in a wider context: the day the old banks died. A lot of people want old banks to die, but they won’t. They’re the walking dead, in some cases, but there are also phoenix banks in other cases….

I’ve watched Marcus for a while and was not surprised to see its founder is leaving. There are those who are great at building companies and those who are great at running companies. They are rarely the same person. In fact, some of the greatest companies were created by builders and runners. Walt Disney is…

For years, people have argued that you need branches to serve customers for more complex transactions: to serve people who are uncomfortable with digital access; to serve young people getting their first mortgage; to serve retailers and small businesses with their cash needs; and so on and so forth. Baloney. To be honest, I’ve advocated…