Digital Bank
Five digital transformation lessons
In a final write-up on leadership, there was a fantastic presentation about the lessons DNB had learned in trying to make digital change happen. Solveig Hellebust, Group Executive Vice President for People & Operations at DNB or, as she called it, POP, talked about the five things that make the difference. These are the lessons…

Most great leaders are great speakers
Another interesting factor in leadership is communication. When I ask people who they think are great leaders, they often name people like Steve Jobs, Barack Obama, Nelson Mandela, Winston Churchill and more. What is common in all of these names is that they are great orators. Their speeches are marked in history, and often cited…

Change the bank or change the leadership
I’m likely to be blogging about leadership all this week, as that was the theme du jour of our Nordic Finance Innovation meetings in Copenhagen and Oslo last week. Saxo Bank, DNB, Danske Bank, Nordea and more were discussing the challenges of digital transformation and the leadership challenge, and I’ve already started this series of…

What banks can learn from British Airways
Something happened to me this week that made me think of big bank friends. It’s a different industry and one that, last month, I said we could learn from:the airlines. So, here’s a sobering, learning lesson. I’m a gold member of most airline networks, having flown Star Alliance and One World for years. I’m a British Airways…

Are you really ‘doing digital’?
I’m regularly asked why I don’t think banks are doing digital yet, and my answer consists of a series of steps. First, does the banks’ leadership team talk about digital, digital banking, digital investment and digital transformation? Invariably, all bank people tell me yes. OK, second, has the bank actually made any visible changes to…

OMG!!! Did you see #Alibaba’s Singles Day numbers???
The 11th of November. 11 November. 11/11. Not 9/11 or 5/11. 11/11. For Europeans and Americans, 11/11 means the end of the First World War. The Allies sat down and signed the Armistice Agreement with the Germans at 11:00 (Paris time) on 11th November, 1918, in Compiègne and ended the War. Poland reappeared as a…

Banks and Telcos? Two become one!
Twenty years ago, I worked on a strategy for the future of banking. My conclusion was that banks would merge with telecommunications firms and become hybrid institutions. Twenty years later, it hasn’t happened. But will it? It was interesting because way back then I worked for NCR which was owned by AT&T. AT&T, a telecommunications…

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