Digital Bank

I recently had a great conversation with the head of innovation at a bank.  In the middle of the conversation, we got into a discussion about how to get rid of complacency in the management team.  The fact is that this bank is doing well.  It’s growing its customer footprint, cross-sell ratio, account holdings, deposits…

I was recently interviewed by Emerging Markets Review just before travelling to Korea in July.  The interview lasted a while, but stunned me when they produced the magazine with yours truly front page and centre.  Rather than saying anything more, here's the interview which you can download as a PDF if you prefer.   The global…

It’s interesting reflecting on my blog earlier this week from Blythe Masters speech on blockchain.  She mentioned the friction between the old system that works and the new system that’s being built, and how the two have to work together.  You have to migrate the old with minimum risk to the new, and the new…

I’ve been presenting the theme around what banks have to do to become digital for a while now, and obviously have blogged and written loads about it, and yet something still niggles in the back of my head.  I guess it’s that I’ve written some of the things down, but not all, and the thing…

Since asking a while ago who will be the Uber of banking, I’m fed up with everyone talking about the Uber of banking.  For example, two headlines caught my eye this morning: Visa Invests in Stripe to Prep for the 'Uberization' of Retail; and Will Uber be the Uber of banking? Both stories are interesting, and demonstrate the…

I was sitting the other day thinking about the good old days. In the good old days, if something was big and challenging, banks would get together and create a co-operative to solve the problem. SWIFT, Visa and MasterCard were all bank created co-operatives.  Admittedly, times have changed and now Visa and MasterCard are private…