Digital Bank

There are five main themes driving where we are today and tomorrow: digital transformation; inequality and inclusion; having a clear purpose; stakeholder capitalism; and digital transparency. The network is connecting us all. This is a digital revolution. We are breaking from the past centuries of industrialising everything to the next …

With one of my financial providers I am an uber, super, mega, gold, wipe-my-ass, top tier client. They usually offer me champagne and free peanuts, and will go the extra mile to deal with me. Very nice (as Borat would say it). Thing is, I haven’t needed to call them …

I’ve claimed for some time that machines cannot do what humans do, because they have no heart. They purely do what we program them to do. True. Yet if you watch movies from Ex Machina to Terminator, machines can turn to do what they want to do once we’ve programmed …

I participated in a call the other day about financial inclusion and the moderator said that giving people banking was like giving a child the keys to your Ferrari. Without education, they would crash it so, rather than financial inclusion, you need inclusive finance. It was an interesting perspective, and …

I was thinking about run the bank, change the bank, and the challenges therein. Part of it was down to a conversation that repeats quite often about it being easier to launch a new bank than change the old bank. Something I’ve argued against regularly. Reason being: what are you doing …

I woke up and, as usual, checked the banking app for any updates or changes. There was a payment received.  Quite a major payment. It came from BIG NUTS ASS*. BIG NUTS ASS*? Who is BIG NUTS ASS*? I have no idea. I rang the bank. That took a long …

UPFRONT STATEMENT: I have crypto, but treat it as an experiment I attended an event in 2016 where Elon Musk was the star speaker. It was a good event, and he made sense. He doesn’t make sense anymore. Back then, I wondered if he was the 21st century’s real-life Tony …

I’m starting to worry about FinTech as they seem to have fallen foul of regulatory compliance and, as a consequence, customer trust. The biggest challenge for a challenger is to keep customer trust AND regulatory compliance. This is what we are seeing having consequences today. The fact I’m starting to …

Building on yesterday’s blog where I mentioned Monzo’s issues of client onboarding, I mentioned that, for the past few months, I’ve noticed many tweets from Monzo customers about accounts being closed suddenly, with no explanation. Each time, I’ve shared the information and copied Monzo and asked them to explain. Hey …

Investment banking, Corporate banking, Commercial banking, Private banking and Retail banking are all very different. Too often, commentators just talk about ‘banking’. It’s not all the same. In fact, an awful lot of retail banking is propped up by investment and commercial banking. That’s where the money is made. Banks …

I don’t know how your life has changed in the last year, but I realised how much mine had when I woke up this morning and thought must go and buy dog food. A year ago, I didn’t have a dog and my first thought would have been I must …

It’s a bank holiday weekend, and I would normally switch off. But no. Like so many of us, I’m still watching the news, keeping up-to-speed on twitter and facebook, scanning my emails and getting links. One link led me to a documentary on YouTube. It hooked me because someone mentioned …

I found this article from The Asia Times interesting. It discusses the idea that China is trying to displace the US dollar as a reserve currency. Difficult. The US dollar represents over 60 percent of all currency reserves around the world. For more, check Wikipedia The euro is 20 percent and …

I find it interesting to watch behaviours online. For example, I sometimes get an email saying, “please take John Doe off your subscriber list”. I’m sitting there saying just unsubscribe. There’s a link on the distribution email clearly saying unsubscribe here. How come they don’t get it? I got a …

Building on yesterday’s blog, it’s an interesting moment in time. The old world structures reject cryptocurrencies whilst the new world structures accept them en masse. This was typified for me by a couple of headlines the other day: UK Bank NatWest Bars Businesses That Accept Crypto Signature Bank Goes Head-to-Head …