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Digital Bank

The view from 2030

I was recently asked to deliver a presentation set in the year 2030. It was challenging, but interesting. The session was recorded, you can watch it here … … or, if you don’t want or cannot watch it, then here’s the transcript. A 2030 retrospective [transcript] Hi, I’m Chris Skinner …

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Rip it up and start again

I spotted two updates recently. The first is the half a billion dollar mistake at Citigroup. The second is how Amazon created Amazon Web Services (AWS). The two pieces go hand-in-hand. First, how could Citigroup make a billion dollar mistake? User Interface. The mistake was made by a worker in …

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Banks waste billions on digital

How much money is wasted by banks on digital? I wonder whether, one day, anyone will work out how much money has been wasted by banks on digital technologies. Various reports reckon that banks spend anything from half a trillion dollars a year on tech to over a trillion. Two …

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Where is the Intelligent Bank?

I wrote a blog a few days ago about money not being about jars and pots. The gist of the blog is that it annoys me when banks offer different sections for different objectives: savings, education, wedding, holiday and so on. The blog got some pushback, saying that people on …

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