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Digital Bank

The new FinTech bank

For years, I’ve been wondering why people in business operations couldn’t align their needs with the people delivering technology in the organisation. The CIO would sit outside the business, watching and responding to requests. The requests would get prioritisation and be delivered in sequence over time, sometimes a very long …

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My view of 2019

So, I’ve been summarising other people’s views of the year ahead from a variety of sources, but I also wrote two outline pieces for my friends at The Banker magazine and Jim Marous’s The Financial Brand. Just to finish off my week’s blogs about this year, here’s what I wrote. From The …

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Crypto Forecasts for 2019

There has been a lot of thinking and rethinking during 2018 about blockchain, cryptocurrencies, bitcoin and everything digital currency related. I wrote about the challenges getting blockchains implemented for example, and was surprised to find myself enduing up as a network meme. The power of the pundit, ay? Last year …

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From innovation theatre to real innovation

I was listening to a great discussion about innovation (again) amongst a group of innovative bankers. As the conversation progressed, it made me reflect on a few things. In particular, how the conversation about innovation has changed over the past decade. Just before the financial crisis hit, innovation was big …

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When does digitalisation stop?

Another day and another discussion about digital transformation with a group of bankers. As the conversation progressed, several of the attendees touched on a subject in different ways but the core of what they were asking was this: when will we know we’ve done digital? I find this question quite …

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As we raise one, raise all

I just got back from Russia recently where I was interviewed by one of their leading journals. The journalist had read Digital Human, and took a very Russian take on it. His first question was along the lines of: if we are automating so much, then the people who own …

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Five digital transformation lessons

In a final write-up on leadership, there was a fantastic presentation about the lessons DNB had learned in trying to make digital change happen. Solveig Hellebust, Group Executive Vice President for People & Operations at DNB or, as she called it, POP, talked about the five things that make the …

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Most great leaders are great speakers

Another interesting factor in leadership is communication. When I ask people who they think are great leaders, they often name people like Steve Jobs, Barack Obama, Nelson Mandela, Winston Churchill and more. What is common in all of these names is that they are great orators. Their speeches are marked …

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Change the bank or change the leadership

I’m likely to be blogging about leadership all this week, as that was the theme du jour of our Nordic Finance Innovation meetings in Copenhagen and Oslo last week. Saxo Bank, DNB, Danske Bank, Nordea and more were discussing the challenges of digital transformation and the leadership challenge, and I’ve …

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Ten chairs: how to change the bank

I was in the middle of a conversation about how to change the bank, when we started talking about the boardroom issue. As many of you will know, I often reference the fact that, according to research, over nine out of ten bank boardroom members have never had a job …

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What banks can learn from British Airways

Something happened to me this week that made me think of big bank friends. It’s a different industry and one that, last month, I said we could learn from:the airlines. So, here’s a sobering, learning lesson. I’m a gold member of most airline networks, having flown Star Alliance and One World for …

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Are you really ‘doing digital’?

I’m regularly asked why I don’t think banks are doing digital yet, and my answer consists of a series of steps. First, does the banks’ leadership team talk about digital, digital banking, digital investment and digital transformation? Invariably, all bank people tell me yes. OK, second, has the bank actually …

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