Since I started in finance, there’s been an interesting debate around whether firms can grow through organic growth or acquisitive growth. Most banks have consolidated over time to become the behemoths they are today. By way of example, just look at the history of JPMorgan Chase: Source: The Brand Hopper Or, as it surprises many…
For a long time, I’ve had this chart that shows how banks can become digital banks by moving from the distribution of paper through buildings with humans to the distribution of data through software and servers. It’s a stable of my presentations and the argument is that the front, middle and back office needs to move…
I got a whole load of payments predictions for 2025 … just a shame that it was no one paying me! Seriously though, a lot of people shared a McKinsey report that focuses upon this area, released around Sibos 2024, that opens with: “The tantalizing vision for global payments has long been that they’d be safe,…
It’s interesting to see AI appearing more and more in financial conversations. A few examples just this week: AI’s Role in Banking: A Game Changer or Just Another Fad? How Artificial Intelligence is changing banking How AI is helping banks support sustainability transformation. The ability to quickly process large amounts of data makes AI models…
Back in 2012 I argued that there would soon be mobile wallet wars. In 2014, I speculated that there would be mobile wallet wars but that it was early days. In 2020, I still noted that mobile wallets were pretty awful. Today, it is clear that the mobile wallet is the core of the customer relationship and competitive…
Last week, a report was released by the UK’s Parliamentary committee saying that the UK regulatory body for financial conduct – the FCA (Financial Conduct Authority) – is “incompetent at best, dishonest at worst” and that it has a “toxic culture”. This is based upon an investigation of the FCA which took almost three years…
I got another good question in my banking session the other day: AI disruption will be transformational to banks revenue generation and cost optimisation. How do you see the people and organisational model of banks developing as they harness its benefits? This is a tough one, but the answer is clearly that everything that can…
I was recently asked: Where are the boundaries of digitalisation (are there any)? We all would have different answers to this one, but there are boundaries to digitalisation. The main boundary is where technology is replacing the human, rather than augmenting humanity. I blogged about that last year: AI should augment the human and automate…
