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I’ve written so much that you would think there was nothing more to write. But there always is. One thing about all I’ve written that is consistent is leadership. What seems to be annoying me the most is a lack of leadership or, rather, a lack of the right leadership. Usually my conversation about leadership…

That old expression that what goes up must come down applies to so many things. An umbrella goes up and down, dependent upon the weather. Company executives who are going up will come down, most times. And businesses that appear to be bullet-proof can stumble and fall. I’m thinking Blockbuster, Nokia, Kodak. Today, we look…

Not sure about you, but I would really like to fly to the moon. It seems mad, but flying anywhere seemed mad a century ago. Flying around the world is a reality today, as long as there’s no pandemic, so flying around the solar system will be a reality tomorrow. In that spirit, my friends…

I’ve been isolating too much and watching too much TV. Binging on Netflix, Amazon Prime and such like, almost every film I watch seems to be the same. Good versus Evil and Order versus Chaos. Half of society seems determined to make everything sunny and bright; the other half seems determined to destroy, disrupt and…

For the last more than a decade, all I’ve ever heard bankers say is that bitcoin is a scam, a Ponzi scheme, purely useful for money launderers, paedophiles and terrorists. So, why are banks now offering bitcoin services? For me, this is one of the biggest questions, but the answer is obvious: because customers want…

The main blog discussions this week included … You need to add physical to digital, not vice versa I had a long drive last week and noticed five or six massive warehouses by the side of the motorway. It made me reflect on a new warehouse world. I’ve already lamented the loss of main street…

A final thought for the week on bank transformation. I often talk to banks. Some I’ve spoken to for decades. It shocks me that, after decades, they still have exactly the same issues. Fragmentation of data; an organisation built over decades with systems that are not integrated; data that is split into lines of business…

I see more and more stories about banks messing up customer accounts, system outages, data mismanagement, issues with technology and more. This is the one thing a bank cannot mess up. Airlines may mess up a booking; Amazon may mess up a delivery; BT or AT&T may mess up a connection; but a bank messing…

After a year and a half, I presented my first keynote with a physical audience yesterday. It’s FinTech Week London! It’s a whole week, in London, talking about FinTech. That’s a surprise, huh? The interesting thing is that, after people have been locked up for a year, there was a buzz. It was not like…

I had a long drive last week and noticed five or six massive warehouses by the side of the motorway. It made me reflect on a new warehouse world. I’ve already lamented the loss of main street stores and likely end of malls but, equally, it’s interesting to consider this shift from main street to…